Engineer, IT Auto & Monitoring - IT Infrastructure - Full Time

Summary:

The Engineer, IT Automation and Monitoring is responsible for the design, implementation, support and maintenance of automation and monitoring solutions critical to healthcare operations including patient care, clinical applications, and administrative functions for The Guthrie Clinic (TGC). This role focuses on automating repetitive IT tasks, optimizing system performance, and proactively monitoring infrastructure to ensure high availability in a mission-critical healthcare environment. The Engineer collaborates with IT teams, vendors, and hospital stakeholders to ensure operational resilience for TGC. This position will be a technology advocate throughout the organization for the effective application of technology to meet business needs and to support business changes and growth.

Experience:

1. Preferred three to five (3 to 5) years of experience in implementing and managing automation and monitoring solutions in an enterprise environment; healthcare experience preferred.
2. Highly experienced information systems professional with a strong technical background and proven track record of accomplishments in a large, complex multi-level organization.
3. Expertise in automation tools (e.g., Ansible, Terraform, Jenkins, PowerShell, Python).
4. Proficiency in monitoring platforms (e.g., SolarWinds, Prometheus, Splunk).
5. Knowledge of cloud environments (e.g., Azure, AWS) and containerized systems (e.g., Docker, Kubernetes).
6. Strong understanding of Windows server environments.
7. Experience with ITSM functionalities such as change control, CMDB and ticketing systems.
8. Strong knowledge of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations.
9. Prior experience delivering high availability systems in a 24/7 environment across geographically dispersed business units.
10. Demonstrated ability to facilitate evaluation of technologies and achieve consensus on technical standards and solutions among a diverse group of information technology professionals.
11. Demonstrated commitment to customer service who has provided responsive and effective support, developed solid working relationships with customers, and delivered high quality, value-added services that met/exceeded customer expectations.
12. Polished professional with demonstrated information technology experience and strong communication skills that can rapidly gain and maintain credibility with customers and IT colleagues.

Education:

1. Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience.

Licenses/Certifications:

1. Preferred certifications include Microsoft Certified: Azure Developer Associate.

Essential Functions:

• Design, develop, and implement automation scripts and workflows (e.g., using Python, PowerShell, Ansible) to streamline IT operations, including provisioning, patching, and configuration management.
• Deploy and manage enterprise monitoring tools (e.g., SolarWinds, Nagios, Prometheus, Splunk) to proactively track the health, performance, and security of IT infrastructure, including servers, networks, databases, and applications.
• Analyze monitoring data to identify performance bottlenecks, predict potential issues, and implement automated remediation processes to ensure system reliability.
• Integrate automation and monitoring tools with healthcare systems and IT service management platforms (e.g., ServiceNow) to enhance operational efficiency.
• Configure automated alerts and escalation workflows to support rapid incident detection and response, minimizing downtime for critical healthcare systems.
• Work with IT teams, clinical staff, and vendors to gather requirements, troubleshoot issues, and implement automation and monitoring solutions tailored to TGC needs.
• Create technical documentation for automation scripts and monitoring configurations and provide training to IT staff on tool usage and best practices.
• Develop dashboards and reports to provide insights into system performance, automation outcomes, and compliance metrics for IT leadership.
• Collaborate with automation and monitoring tool vendors to ensure platform functionality, upgrades, and adherence to service level agreements (SLAs).
• Stay current on automation and monitoring trends (e.g., AIOps, Infrastructure as Code, cloud-native monitoring) and evaluate their potential to improve TGC operations.
• Anticipates and provides solutions for complex problems and issues, recommends upgrades and enhancements. Rapidly absorbs complex technical and conceptual information to identify issues and implications. Able to present understandable alternatives to both technical and non-technical individuals at all levels of the organization.
• Promotes the use of TGC’s PMO methodology and standards to manage IT initiatives.
• Demonstrates commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations.
• Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC.
• Performs related duties as assigned and unrelated duties as requested.

Other Duties: Other duties as assigned

Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you’ll find staff members who have committed themselves to serving the community.

The Guthrie Clinic is an Equal Opportunity Employer.

The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.