India onlyGartner is looking for a well-rounded and motivated Remote Desktop Support Engineer to join its Service Desk support team. The role focuses on execution excellence, technical problem-solving, and operational quality, without owning long term technology strategy or domain governance. The responsibilities include advanced incident resolution, L1 enablement & quality assurance, knowledge & documentation, and operational excellence.
Requirements
- 4–6 years of experience in IT Service Desk / Help Desk / Remote Support roles
- Proven experience handling escalated incidents in a 24x7 support environment
- Strong troubleshooting and diagnostic skills across end-user technologies
- Experience with Service Desk ticketing systems, remote support tools, and contact center tools
- Solid understanding of ITIL / IT Service Management fundamentals
- Excellent verbal and written communication skills in English
Benefits
- World-class benefits
- Competitive compensation
- Disproportionate rewards for top performers
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