Project Administrator

Overview

Groups is a leading outpatient provider specializing in substance use disorder (SUD) treatment. We are committed to supporting underserved communities hit hardest by the opioid crisis. Since 2014, our local care teams have guided hundreds of thousands of individuals on their path to recovery, helping them reclaim their purpose and dignity through compassionate, collaborative care.

Our evidence-based approach combines medication, group therapy, and personalized support, delivered online and in person by local providers. Founded on the belief that recovery extends beyond the traditional office visit, Groups helps members build a foundation for long-term recovery and the fulfilling lives they want and deserve.

Together with our community partners, public agencies, and health plans, we are raising the bar in addiction health care—and we’re just getting started.

Groups is changing lives. Join us.

Responsibilities

Summary:

Groups Recover Together seeks a Project Administrator to support the integration, implementation, and standardization of processes and workflows, driving sustainable and profitable growth while maintaining clinical quality. This role involves supporting change management for operational and financial excellence, and assisting strategic initiatives with the Care Delivery and Product team. The ideal candidate is a strong communicator, a cross-functional project manager passionate about efficiency and results, and an analytical thinker who can translate data into strategic solutions. This role requires taking direction well and demonstrating executive presence, initiative, and attention to detail.

Duties & Responsibilities

• Identify and execute on opportunities for increased growth, efficiency, and quality, with a focus on implementation and enablement of office staff
• Drive change management initiatives, working closely with leadership and office-level staff
• As clinical and operational practices are introduced or updated, partner with relevant staff to develop appropriate workflows and ensure training is coordinated to address relevant changes
• Partner with SIO and L&D team to design and implement change management initiatives across the organization
• Identify innovative ways in which technology can be used to make staff enablement more efficient, scalable and/or engaging, in partnership with cross-functional leaders
• Design and execute an operating rhythm with key stakeholders for strategic initiatives as needed to ensure effective execution
• Establishes deadlines for each identified project and organizational goal and holds responsible parties accountable to the timelines
• Proactively highlights and resolves issues that would impact project timelines
• Develop strategies to realize executive leadership goals, objectives, and action items.
• Provide recommendations on continuous business process improvements to executive leadership and program management
• Designs, implements, and consistently monitors workflow and productivity measures to meet organizational needs and program requirements
• Strategically partner across business lines to conduct actionable analytical and operational support to understand the drivers of clinical outcomes, business growth, profitability, and efficiency
• Delegating tasks on the project to employees best positioned to complete them.
• Attend meetings with cross-functional partners and organize next steps and ownership.
• Proactively drive significant ad hoc projects and analysis of key business issues, with a focus on member outcomes and financial drivers.
• Partners with Care Delivery leads on the implementation, adoption, and evaluation of operational workflows

Qualifications

Qualifications & Requirements

• Bachelor’s degree preferred
• A commitment to the company’s mission and values: challenging the status quo in substance use treatment; constantly innovating to improve outcomes and the member experience; and not stopping until every person who needs help has access to recovery services
• 1-3 years of experience of process improvement, project management, consulting, and strategic partnership
• Skill in meeting and project facilitation.
• Skill in organizing/directing complex projects.
• Skill in establishing program goals/objectives that support the implementation of strategic plans.
• Skill in formulating/assigning/supervising the work of others.
• Ability to manage a business function/division/department activity.
• Ability to manage competing demands/tight deadlines.
• Ability to exercise sound judgment in making critical decisions.
• Ability to analyze complex information and interpret data.
• Ability to organize/present information effectively, both orally/in writing.
• Ability to establish and maintain effective working relationships with executives, managers, staff, and external stakeholders.

• Ability to synthesize complex and diverse information, think creatively, and pragmatically solve problems
• Strong interpersonal and communication skills, able to work cross-functionally across all aspects of the business, and skilled in gaining cooperation and common accountability
• Executive presence and ability to influence senior leadership
• Able to structure and process qualitative or quantitative data, draw insightful conclusions from it, and recommend an appropriate course of action
• Able to drive multiple high priority change management initiatives to completion simultaneously
• Self-starter, able to work with minimal guidance
• Highly proficient with financial/analytical modeling and Excel preferred

Physical Requirements & Working Conditions

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodations can be made to enable people with disabilities; these are made on a case-by-case basis.

While performing the responsibilities of the role, the employee is required to talk and hear. The employee is often required to sit and use his or her hands and fingers. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl. Vision abilities required by this job include close vision.

Limitations and Disclaimer

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.