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GrouponGR

Senior AIOps Engineer (AI Platform Engineer)

Groupon is an American global e-commerce marketplace connecting subscribers with local merchants by offering activities, travel, goods, and services at discounted prices.

Groupon

Employee count: 1001-5000

HR, CZ + 7 more

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis.

Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.

Groupon is building its future on AI, and we need a pioneering engineer to help us build the foundation. We are forming a new, dedicated AIOps team to create a centralized "AI Superhighway" that will empower every engineering and business team to innovate faster, smarter, and more efficiently.

As a founding member of our AIOps team, you will be a force multiplier for the entire organization. You will take over existing infrastructure, you will build, operate, and evangelize the shared platforms—workflow automation tools, LLM gateways, vector stores, and agentic frameworks—that democratize AI development. If you are passionate about building robust platforms and want to be at the centre of a company's AI transformation, this role is for you.

What You’ll Do (Responsibilities):

  • Build and Operate the Core AI Platform: Deploy, manage, and scale our centralized AI stack, including LLM gateways (e.g., LiteLLM), vector databases (e.g., Qdrant, Weaviate), and agentic frameworks (e.g., Dify.ai) on Kubernetes.
  • Enable and Empower Engineers: Create the "golden paths" for AI development by providing IaC modules (Terraform/Helm), "how-to" playbooks, and expert-level support to product teams.
  • Govern for Security and Efficiency: Implement and manage solutions for tracking and optimizing AI-related costs (e.g., LLM API spend), and define and enforce security best practices for AI tools and data pipelines.
  • Innovate and Evangelize: Stay on the cutting edge by evaluating, prototyping, and integrating emerging AIOps tools, and act as a key advisor to teams designing AI-powered solutions.

What You’ll Bring (Core Qualifications):

  • Cloud Kubernetes Mastery: 5+ years of experience with a strong background in cloud engineering, container orchestration (Kubernetes, Docker, Helm), and cloud networking/security.
  • Infrastructure as Code (IaC) SRE Mindset: Deep expertise with IaC tools like Terraform and a solid understanding of SRE principles for building reliable, scalable, and observable systems (Prometheus, Grafana, ELK).
  • Strong Scripting Automation Skills: Proficiency in Python or Go for building automation, API wrappers, and integration bots.

    A good candidate would possess an "AI-first mindset," demonstrating experience in building or managing platforms for AI workloads. This includes a solid understanding of:
    • LLM Gateways: For routing, caching, and managing costs and rate limits.
    • Vector Databases Semantic Search: Essential for constructing Retrieval-Augmented Generation (RAG) pipelines.
    • Observability for LLMs: Including metrics for tracing, latency, and token usage.

Bonus Points (Preferred Qualifications):

  • Hands-on experience with specific tools from our target stack: LiteLLM, Langfuse, Dify.ai, n8n, Qdrant/Weaviate, crewAI, Temporal, Open WebUI
  • Previous experience in a platform engineering role, building tools and services for other developers.
  • Familiarity with governance and compliance frameworks for GenAI (e.g., EU AI Act, SOC2).

Why You’ll Love It Here:

  • Pioneer an Entire Platform: This is a greenfield opportunity to build the company's central AI platform from the ground up, not just maintain an existing one.
  • Be a Force Multiplier: Your work will directly accelerate innovation across dozens of teams and have a visible impact on the business.
  • Work with a Modern Stack: Get hands-on with a cutting-edge, rapidly evolving AIOps and LLMOps technology stack.
  • Define the Future: You won't just follow a roadmap—you'll help create it, defining the standards for how our company builds with AI.

Grouponis an AI-First Company
We’re committed to building smarter, faster, and more innovative ways of working—and AI plays a key role in how we get there. We encourage candidates to leverage AI tools during the hiring process where it adds value, and we’re always keen to hear how technology improves the way you work. If you’re passionate about AI or curious to explore how it can elevate your role—you’ll be right at home here.

Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local e-commerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that’s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.

Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at Groupon Careers

About the job

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Job type

Full Time

Experience level

Senior

Hiring timezones

Czechia +/- 0 hours, and 8 other timezones

About Groupon

Learn more about Groupon and their company culture.

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Groupon's journey began with a simple yet powerful idea that emerged from founder Andrew Mason's frustration in 2006 while trying to cancel a mobile phone contract. He envisioned a way to harness the collective bargaining power of many individuals. This led to the launch of The Point in 2007, a web platform designed to rally people around a common cause or goal, leveraging social media to achieve a 'tipping point' for action. While The Point saw modest traction, a particular group of users in Chicago sparked a pivotal shift: they wanted to band together to save money by purchasing the same product in bulk to secure a group discount. Recognizing this potent demand, Eric Lefkofsky, an early supporter who provided $1 million in seed money, encouraged a pivot to focus entirely on group buying.

Thus, Groupon – a portmanteau of 'group' and 'coupon' – was officially launched in November 2008. Its inaugural deal was a charmingly straightforward offer: two pizzas for the price of one at Motel Bar, a restaurant conveniently located on the first floor of their Chicago office building. This decision to concentrate on group discounts proved to be incredibly astute. The concept resonated deeply with consumers and local businesses alike. In a remarkably short span, Groupon experienced explosive growth. What started as a small team of a few dozen blossomed to over 350 employees within just a year and a half. By October 2010, Groupon's reach had expanded dramatically, serving 150 cities in North America and 100 cities across Europe, Asia, and South America, boasting an impressive 35 million registered users. The company's innovative model of connecting subscribers with local merchants by offering enticing deals on activities, travel, goods, and services had firmly taken root, transforming the landscape of local commerce and establishing Groupon as a significant player in the burgeoning e-commerce world. This rapid ascent culminated in a major milestone when Groupon went public in November 2011, marking one of the largest IPOs by an Internet company since Google's debut in 2004.

Over the years, Groupon has continued to evolve, navigating the dynamic digital marketplace. While initially focused on daily deals with a 'tipping point' mechanism, the platform has broadened its offerings to include a wider array of coupons, cashback opportunities, and direct-to-consumer goods and travel packages. The company has weathered economic shifts and increasing competition by adapting its strategies, including international expansion and acquisitions. Despite facing challenges and undergoing leadership changes, including the appointment of Dušan Šenkypl as CEO in March 2023, Groupon remains committed to its core mission: to be a trusted local marketplace where consumers can discover new experiences and services that enrich their lives, and where local businesses can thrive by reaching new customers. Headquartered in Chicago, Groupon continues to connect millions of users with deals in numerous countries, striving to pump billions into local economies and help consumers save significantly.

Employee benefits

Learn about the employee benefits and perks provided at Groupon.

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Pet insurance

Offers pet insurance.

Paid sick days

Offers paid sick days.

Wellness programs

Offers wellness programs.

Legal Assistance

Provides legal assistance.

View Groupon's employee benefits
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Groupon hiring Senior AIOps Engineer (AI Platform Engineer) • Remote (Work from Home) | Himalayas