Client and Payment Verification Officer

Tasks:

• Process Know Your Customer (KYC) onboarding and payment verification documents;
• Handle withdrawal requests for payment gateways in accordance with internal guidelines;
• Conduct database screenings and investigate potential matches;
• Manage support tickets from relevant departments and Payment Service Providers (PSPs);
• Collaborate internally and across departments to address issues, monitor accounts, and handle verification and payment-related tasks;
• Request and process additional documents or data for onboarding and payment verification in special or irregular cases;
• Ensure accuracy, attention to detail, and security in handling documentation and sensitive information;
• Stay updated on changes to internal procedures;
• Translate documents when necessary;
• Assist with other tasks as assigned by supervisors or department heads;

Requirements:

• Be ready to work according to one of the following schedules (GMT/UTC):
11:00–19:30, Monday to Friday — regular 5/2 schedule with a 30-minute break19:00–03:30, Thursday to Monday — irregular 5/2 schedule with a 30-minute break
• Bachelor's degree in a relevant field, such as finance, accounting, business administration, analytics, or management;
• Relevant experience in onboarding, payment processing, fraud prevention, or a similar role within financial services or the online payments industry;
• Professional certifications in CDD/KYC, fraud prevention, risk management, or payments are a plus;
• Fluency in English (minimum B2 level), both written and spoken. Knowledge of additional languages, such as Thai, Arabic, or Sinhala, is an advantage;
• Excellent written and verbal communication skills;
• Strong analytical and problem-solving abilities, with the capacity to analyze data, identify patterns, and draw conclusions;
• Proficiency in MS Word, Google Workspace, Slack, and general computer literacy;
• Strong team player with organizational and time management skills;
• Detail-oriented and focused.

What we offer:

• A competitive salary with performance-based bonuses;
• Opportunities for career growth in a rapidly scaling company;
• Comprehensive training and resources to enhance your skills;
• A vibrant and supportive work environment with like-minded professionals;
• Access to industry-leading tools and technologies.


Only applications submitted in English will be considered.