United States onlyWe are hiring an AI Copilot Support Agent to support clients with AI assistance, auditing, and quality-checking AI interactions, while also providing live customer support using AI-assisted tools.
Requirements
- Proven experience in customer support with exposure to AI tools, automation, or technical support environments
- Immaculate written and spoken English
- Strong critical thinking and pattern recognition skills
- Calm under pressure and solution-oriented
- Detail-driven with strong documentation habits
- Comfortable working in fast-paced, high-volume environments
- CRM and support platform experience such as Zendesk, Atlassian, Slack, or similar tools
- Background in visas, passports, or travel services is a strong plus
- Experience training, auditing, or improving AI support agents or chatbots is highly preferred
- Quality Assurance experience is a plus
