Account Services Specialist, Italian and English speaking

Where you’ll work: Anywhere within Hungary

Customer Care & Success at GoTo

Our Customer Care & Success team is passionate about making IT easy—using AI-powered solutions to securely connect, solve problems, and drive customer delight. We leverage intelligent automation and the latest AI tools to streamline support, tackle challenges efficiently, and ensure every customer’s experience is seamless and impactful. By joining us, you’ll empower customers (and colleagues!) to achieve more, simplify their day, and make technology work for them, every step of the way.

Your Day to Day

As an Account Services Specialist, you would be working in a collaborative, metrics driven team, where a high level of employee engagement and an ongoing learning and training culture is part of our DNA.

• Billing Support - respond to customer inquiries related to invoices, charges, payments, and account billing details, ensuring clear explanations and accurate information.

• Customer Assistance - communicate with customers through phone, email, and other support channels to understand their needs and resolve billing-related concerns.

• Issue Resolution - investigate and resolve basic billing issues, including invoice discrepancies, refunds, discounts, and account adjustments. When needed, you will gather relevant information and escalate complex issues to higher-level support teams.

• Collaboration - work closely with internal teams and partners to ensure efficient handling of billing cases and provide accurate information to customers.

• Customer Experience - follow up with customers to confirm issue resolution and maintain a high level of satisfaction while protecting company policies and profitability.

• Performance - while professionally managing your daily tasks such as Salesforce tickets, inbound and outbound calls and emails you will contribute to team goals by maintaining productivity, accuracy, and strong customer satisfaction metrics.

What We’re Looking For

As an Account Services Specialist, your background will look like:

• Strong customer service mindset with the ability to communicate clearly and professionally while applying active listening concepts.

• Fluency in Englishand Italian.

• Experience in customer-facing, billing support, finance or account support role.

• Strong problem-solving skills and attention to detail.

• Changes are opportunities for you, not a concern.

What We Offer
At GoTo, we believe in supporting our employees with a comprehensive range of benefits designed to fit your life—at work and beyond. Here are just some of the benefits and perks you can expect when you join our team:

• Full remote work option within Hungary and on-demand seat in our Astoria office

• Comprehensive health benefits, life and disability insurance

• Generous paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting days

• Tuition and reading reimbursement programs to support your continuous learning and professional growth

• Thrive Global Wellness Program, confidential Employee Assistance Program (EAP), as well as One to One Wellness Coaching

• Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact

• Gym reimbursement programs to encourage your physical well-being

• GoTo performance bonus program to celebrate your impact and contributions

• Monthly remote work stipend to support your home office expenses

At GoTo, you’ll find the flexibility, resources, and support you need to thrive—at work, at home, and everywhere in between. You’ll work towards a shared goal with an open-minded, cohesive team that’s greater than the sum of its parts. We’re committed to creating an inclusive space for everyone, because we know unique perspectives make us a stronger company and community. Join us and be part of a company that invests in your future, where together we’ll Be Real, Think Big, Move Fast, Keep Growing, and stay Customer Obsessed. Learn more.