India onlyG-P's automated, AI-enabled global employment platform, designed by our technical teams and powered by our worldwide HR experts, enables our customers to hire, onboard, and manage the best talent they can find, anywhere in the world. As the global employment technology leader, we simplify global business by allowing companies to grow to new countries and test new markets compliantly, without the hassle of setting up branch offices or subsidiaries.
With diverse teams all around the world, our people are the heartbeat of the company, and the reason GP's is a fun and inclusive place to work. We encourage and support personal growth and career development, trust our team members with the autonomy to do their best work, and believe in recognition for a job well done. Join our collaborative work environment where you can make a real impact and love the work you are doing!
About the position
Provide and maintain a top-class IT Support service to all GP users, while ensuring the effective delivery of ticket management within Level 1 & 2 support.
This is a hybrid role based out of our Bangalore Office requiring support for both remote and in office-based work (1-2 days per week).
What you will do
- The role acts as an IT Support Technician and perform tasks akin to that of an IT helpdesk.
- Responsible for both IT ticket resolution via a Helpdesk Ticketing system, with management of own work queue.
- Teamwork: Work closely with your global colleagues across IT Support to share knowledge and technical expertise as needed. Provide best in class local support to all G-P executives and staff.
- Documentation/Communication: Document all operating procedures, automation, and best practice initiatives in line with ITIL standards.
- Software: Document and ensure all approved software are catalogued, licensed, and under agreed SLA support.
- Managed services: Work with third party managed services providers/ vendors to provide full and optimal support for all systems globally.
- Information Security: Apply and enforce all Information security policies across the group. Enforce established standards for client hardware, security, and software, including compliance with all relevant IT standards. SOC2, ISO27001, Data Protection - GDPR. Ensure all systems are patched to the latest levels, and cybersecurity controls are applied across the estate.
What are we looking for?
- 2-4 years of previous IT support experience.
- ITIL best practice for IT Service Management ITIL V3 or V4 certification or at least currently studying for this. Experience supporting users in a cloud-based environment.
- Previous experience in a Support Team role (helpdesk or Deskside Support)
- Understanding Cloud Infrastructure (IaaS, PaaS, SaaS) and technologies such as Microsoft Azure, Google Cloud, Amazon Web Services (AWS)
- A strong technical background in topics relevant to this role, such as Azure AD identity management, two-factor authentication, Google Workspace, MS Office 365 administration, client configuration, mobile device management and deployment
- Knowledge of client automation tools (Intune, Jamf, ConnectWise Automate/Manage), endpoint security platforms (Webroot, Microsoft Security offerings), and collaboration platforms (SharePoint, Slack)
- Strong communication skillset both technical and end user level.
BAU Tasks
- Queue and Ticket Management (Service Now)
- Attendance in regional Daily Huddles and Team Weekly’s
- Building laptops and MacBooks for onboarding purposes.
Non BAU Tasks
- New user account provisioning (onboarding process)
- Ad Hoc IT projects
We will consider for employment all qualified applicants who meet the inherent requirements for the position. Please note that background checks are required, and this may include criminal record checks.
About Us
G-P helps growing companies unlock their full potential by making it possible to build highly skilled global teams in days instead of months. Through our SaaS-based platform, we help find, hire, onboard, pay, and manage team members, quickly and compliantly, to expand growth opportunities for everyone, everywhere – without the hassle of setting up local subsidiaries or branch offices.
G-P. Global Made Possible.
G-P is a proud Equal Opportunity Employer, and we are committed to building and maintaining a diverse, equitable and inclusive culture that celebrates authenticity. We prohibit discrimination and harassment against employees or applicants on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other legally protected status.
G-P also is committed to providing reasonable accommodations to individuals with disabilities. If you need an accommodation due to a disability during the interview process, please contact us at [email protected].
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