Solutions & Insights Consultant

Job Description:

Solutions & Insights Consultant

ABOUT US

THE GLADSTONE WAY

It’s not WHAT we do; it’s WHY we do it!

At Gladstone, our purpose is simple: to make the UK fitter and healthier. We achieve this by delivering innovative and transformative technology solutions for the health and leisure industry, enabling them to support more customers to be more active, more often.

Great People

This philosophy would not be possible without a team of great people. We’re constantly looking for the best talent to join Gladstone but, just as importantly, we champion growth from within. We create an environment for individuals to challenge themselves, seize opportunities, and develop beyond what they may have thought possible.

We invest in our talent as the future leaders of our business and industry. We’re big enough to make a huge impact in the market but small enough to foster collaboration, experimentation, and innovation. We prioritise initiatives that simplify work for our customers and drive commercial success for our organisation.

Constantly Challenging

We are the thought leader for the market—challenging norms and perceptions to remain at, and often define, the cutting edge of technology within the industry. We pride ourselves on being innovative with our software and solutions, driving industry change.

Win-Win

We take a solutions- and service-focused approach, helping our customers achieve their goals. Whether it's growing revenues, introducing seamless processes, reducing overheads, or driving participation, our customers achieve their business outcomes while we remain a key strategic partner.

POSITION:

As part of Gladstone Consultancy Services (GCS), the Solutions & AI Consultant role builds on the proven foundation of our Solutions Consultant team.

The role will combine classic consultancy skills — onboarding, configuration, training, optimisation, and adoption — with growing responsibilities in data and insights (SQL, BI, data storytelling) and AI literacy. You’ll be expected to develop the ability to show customers how to use their data more effectively and how to adopt AI-enabled services in a safe and practical way.

This is not a senior strategy role. We don’t expect the finished article, but we are looking for someone with the right mindset: a great communicator, curious and customer-focused, who enjoys working with customers on a day-to-day basis and can adapt their communication style for everyone from front-line staff to senior executives. With the right support and ideally a background in leisure, this role will grow into a well-rounded consultancy position that is future-proofed for Gladstone’s roadmap.

WHAT YOU’LL BE DOING

• Consulting & Solution Design

  • Deliver onboarding, configuration, and training for Gladstone solutions

  • Support optimisation workshops and customer journey mapping

  • Turn customer requirements into clear configurations and processes

• Data & Insight

  • Learn and apply SQL and BI tools to interrogate customer data

  • Help customers understand and use their data better to drive retention, utilisation, and revenue

  • Translate technical analysis into plain language insights customers can act on

• AI-Enabled Capability

  • Use AI tools internally to accelerate documentation, reporting, and analysis

  • Begin helping customers adopt Gladstone’s AI services (e.g., churn prediction, scheduling optimisation) in a practical and explainable way

• Delivery Support

  • Act as a delivery lead on smaller workstreams and support project managers on larger programmes

  • Ensure good documentation, RAID awareness, and clear communication with stakeholders

• Enablement & Change

  • Deliver role-based training and create customer-ready resources (guides, KB articles, micro learning)

  • Coach customer teams to embed best practice

• Cross-Functional Collaboration

  • Work with Sales and Product teams to ensure customer feedback shapes the roadmap

  • Contribute to the continuous improvement of GCS service packages.

ROLE RESPONSIBILITIES

• Deliver high-quality onboarding, configuration, and adoption activities

• Build data and reporting skills (SQL, Power BI) and apply them with customers

• Explain complex ideas in simple, customer-friendly language

• Work confidently with stakeholders at all levels — from system administrators to senior managers

• Use AI tools in your day-to-day work and help customers start adopting them safely

• Take ownership of small projects or workstreams

• Maintain accurate documentation, training outputs, and delivery artefacts

• Uphold compliance and sector best practice (GDPR, PCI, governance).

KEY SKILLS & EXPERIENCE

Essential

• Background in Solutions Consultancy, Implementation, Training, or similar.

• Strong communication skills — able to simplify complex concepts and tailor messaging for different audiences.

• Enjoys working directly with customers on a daily basis.

• Eager to learn and apply SQL and BI/reporting tools.

• Awareness of AI tools and a willingness to develop AI skills.

• Organised, with the ability to manage multiple tasks at once.

• Understanding of how leisure operators work (bookings, memberships, lessons, payments).

Desirable

• Hands-on SQL experience or BI reporting (Power BI, Tableau)

• Experience in project coordination or light delivery management

• Knowledge of payments and Direct Debit processes

• Exposure to change management.

PERSONAL ATTRIBUTES

• Excellent communicator who enjoys working with customers day-to-day

• Comfortable engaging with all levels of a business, from operators to senior management

• Able to turn difficult or technical concepts into plain language

• Customer-first mindset; empathetic and outcome-driven

• Curious, adaptable, and eager to learn

• A team player who thrives in collaborative environments.

COMPETENCIES, SKILLS & BEHAVIOURS

• Core: Ownership, Service Orientation, Accountability, Attention to Detail

• Consulting: Requirement Gathering, Customer Engagement, Training Delivery

• Delivery: Workstream Planning, Task Management, RAID Awareness

• Data & AI: SQL Fundamentals, Data Interpretation, BI Tools, AI Literacy

• Growth: Continuous Learning, Curiosity, Commercial Awareness.

SUCCESS MEASURES (KPIs)

• Onboarding and optimisation delivered to agreed scope and quality

• Evidence of improved customer outcomes (e.g. adoption, data quality, usage)

• Clear progress in SQL, BI, and AI capability within 12–18 months

• High customer satisfaction (CSAT, NPS) scores

• Contribution to GCS assets (playbooks, KB, reports).

WHY JONAS SOFTWARE / GLADSTONE?

• Be part of a dynamic and innovative global organisation

• Competitive compensation and benefits

• Clear career path with opportunities to grow into a senior consultancy role

• A collaborative environment that champions DEIB and flexible working.

ADDITIONAL INFORMATION

Location

Hybrid – Wallingford

This role is based in the UK.

BENEFITS

• 25 days annual leave

• 10 days rolling sick plan, including extended illness pay

• Pension 5% EE and 4% ER (increases after 3 years to a max of 6%)

• Life Assurance 4x base salary

• Private Health Insurance

• Cashplan

• Option to join the CSI Employee Share Purchase Scheme

• Personal Travel Insurance

• Cycle to Work scheme

• Electric/Hybrid Vehicle scheme

• Discounted gym membership

• Discounted high street retailer scheme

• Employee funded benefits, such as dental insurance, will writing services etc.

MUCH MORE THAN A BENEFIT

• Internal Learning & Development programmes

• Internal Mentor programme

• Employee Assistance Program (EAP) and Mental Health First Aiders to support you

• Jonas Europe & Jonas Global networking events (JABAs, GROW, JSA). Join communities, build networks and collaborate with your colleagues across the Global Group.

OUR DEIB COMMITMENT

Our people define us and, at Jonas, we believe that diversity in all its forms enriches our organisation and drives innovation. We actively seek to create an environment where all employees feel valued, heard, and empowered to contribute their best work. We do not discriminate on the basis of any protected characteristic and are dedicated to providing equal opportunities for all. Come and be part of a team where your unique background and experiences are celebrated!

We strongly encourage applications from candidates of all backgrounds, including those from underrepresented groups such as women, ethnic minorities, people with disabilities, and LGBTQ+ individuals and we are committed to creating an interview and hiring process that is accessible and inclusive for everyone.

FLEX WORKS CULTURE

Here at Jonas Europe, we see flexibility as a game-changer. We truly believe that working flexibly together helps to increase our innovation, growth and productivity, as well as supports our employees’ wellbeing and helps to provide great places to work.

For most roles, the following types of flexibility are usually possible: working location, number of hours/days worked, different start and finishing times, flexible lunch break arrangements, agreed core hours, flexible hours, an element of working from home, compressed hours.

Many of our employees work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

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