Accounts Receivable Associate

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

Thanks to products like Duo Enterprise, and Duo Workflow, customers get the benefit of AI at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier. All team members are encouraged and expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact across our global organisation.

An overview of this role

Join our team as an Accounts Receivable Associate and play a pivotal role in ensuring the financial health of our organization. In your daily tasks, you will diligently collect on your assigned accounts, and leverage Tesorio for task management and dunning notices. On a weekly basis, you will review accounts on support hold, handle portal customers uploading invoices/portal set ups, and support Zendesk triage for the AR team. If you're a meticulous and results-driven professional with a passion for accounts receivable management, this role offers an exciting opportunity to contribute directly to our financial success.

What you’ll do

• Support weekly reconciliations of Professional Services Billing.
• Prepare weekly PO/Portal reconciliation reporting and submission of billing in 3rd party billing portals.
• Support AM/PM Zendesk ticket triage for Accounts Receivable Team.
• Handle low-moderate collections.
• Perform additional duties as assigned.
• Back up for posting of cash receipts and report preparation.

What you’ll bring

• 1-2 years Accounts Receivable experience.
• 1-2 years in SaaS/software preferred.
• Solid understanding of accounts receivable and financial concepts.
• Ability to work and achieve deadlines independently.
• Excellent verbal and written communication skills and ability to collaborate with cross-functional teams.
• Ability to adapt to business technology and leverage available resources.
• Knowledge in Zuora Billing, Salesforce CRM, Tesorio, 3rd party billing portals (Ariba, Coupa), Google Suite (Gmail, Docs, Sheets, etc.).
• You share our values, and work in accordance with those values.
• Able to work in a fast paced environment while meeting deadlines and objectives.
• Ability to use GitLab.

About our team

Welcome to the Accounts Receivable (AR) Team, the powerhouse of Revenue Accounting! We're not just a team – we're a group of dedicated AR professionals on a mission to conquer outstanding balances and enhance cash flow with a touch of finesse. As a centralized force, we're laser-focused on collecting accounts receivable globally, ensuring our financial gears run like clockwork.

Our secret sauce? A blend of customer-centricity and unyielding results-driven determination. We're not just about numbers; we're about building lasting relationships through our meticulous attention to detail. We thrive on challenges, turning them into triumphs, one invoice at a time.

Joining our team means stepping into a dynamic, high-performing environment where your knack for detail and thirst for excellence will thrive. If you're ready to wield your financial prowess, make an impact, and be part of a team that's as professional as it is light-hearted, then look no further!

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget
• Parental leave
• Home office support

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

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GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.