United States onlyVeridos America, a global leader in integrated identity solutions, is seeking a Technical Program Manager to oversee business processes, gather requirements, and manage projects from start to finish. The ideal candidate will have a strong background in technical business analysis and project management, with experience in the public sector and identity-related projects.
Requirements
- Gather and analyze requirements to document business needs and requirements for software solutions
- Optimize business processes by developing a deep understanding of current program business rules and process workflows to identify areas for improvement
- Develop documentation, including creating business cases for change requests, functional and technical specification documentation, and process workflow models
- Lead requirements workshops to facilitate discussions and validate solution requirements to ensure alignment with Veridos and client business objectives
- Translate business needs into solutions by converting requirements into actionable technical specifications and project plans
- Support testing and deployments, assisting with UAT, developing test plans, documenting system configurations, and troubleshooting issues during deployments
- Deliver training by developing and presenting new solution training materials for internal teams and clients
- Identify opportunities for process automation and optimization within client-related workflows
- Utilize data analytics to recommend system improvements and track KPIs for data-driven decision-making
- Define and scope projects by establishing project objectives, milestones, and success criteria
- Lead project kickoffs by organizing formal kick-off meetings to define scope, schedule, and risks
- Maintain project plans and risk register to track project progress, risks, and schedule changes
- Manage cross-functional teams by coordinating efforts to ensure timely and budget-conscious delivery
- Monitor and adapt project execution, resolving issues, and communicating updates
- Ensure compliance with requirements by maintaining traceability from RFPs and contracts to project deliverables
- Oversee small accounts under senior leadership supervision
- Coordinate with external vendors and partners to ensure project deliverables meet contract requirements
- Act as a Scrum Master or Agile coach when necessary to drive iterative development cycles
- Monitor project budgets and financials to ensure cost-effective execution
- Direct the transition of projects from deployment to operational support for a seamless transfer
- Build strong relationships by engaging with internal and external stakeholders, including key clients
- Act as a liaison to ensure clear communication between business and technical teams
- Manage expectations by maintaining transparency in deliverables and project scope
- Provide status updates by participating in leadership meetings to report progress and risks
- Drive collaboration and leadership to engage and motivate stakeholders for project success
- Develop executive-level reports and presentations for senior leadership and external stakeholders
- Spearhead organizational change efforts to ensure seamless adoption of new solutions through change management
Benefits
- medical (PPO and HDHP with HSA)
- dental
- vision
- paid time off
- paid holidays
- 401K w/ employer match
- short/long term disability
- life insurance
- healthcare and dependent care flexible spending
- EAP
- commuter benefits
- education assistance
- pet insurance
- legal
