United States onlyWho We Are
ghSMART is a premier leadership advisory firm trusted by CEOs, boards, and investors to solve their most critical leadership and talent decisions. For more than 30 years, we’ve partnered with many of the world’s most influential leaders and organizations to build winning leadership teams and amplify positive impact. Recognized for excellence, ghSMART consistently earns top rankings in industry surveys (e.g., Vault Consulting awards) and is featured in Forbes’ list of America’s Best Management Consulting Firms. Our culture is entrepreneurial and collaborative, with a strong focus on innovation and client success. Our team is made up of nearly 200 extraordinary individuals across the U.S., Europe, and APAC, who become trusted advisors to these leaders, helping amplify their positive impact on the world. We advise on the art and science of building winning leadership teams, doing meaningful work every day.
What You’ll Do
In this role, you’ll shape how our team and clients experience the ghSMART Leadership Intelligence Platform. You’ll design and lead learning experiences, ensure users feel confident navigating the platform, and maintain resources that make complex concepts easy to understand. You’ll serve as a bridge between users and our product teams; spotting opportunities to simplify, clarify, and strengthen how we teach and communicate platform capabilities.
Responsibilities
- Become an expert in the ghSMART Leadership Intelligence Platform, staying updated on new features and enhancements.
- Own, update, and improve the platform’s documentation, ensuring clarity, usability, and alignment with product developments.
- Convert product release notes into user‑facing documentation or short training videos for each release.
- Deliver weekly training sessions for internal users and run engaging onboarding programs for new hires.
- Establish and host weekly office hours to support internal users and address platform questions.
- Deliver training sessions for clients, tailoring content to their needs and partnering with the Customer Success Manager to ensure high satisfaction.
- Gather and analyze user and client feedback to continually improve training content and user experience.
- Collaborate regularly with product and engineering teams to ensure accuracy of training materials and share insights from the field.
You Bring
- 3+ years of experience delivering technical or software training to internal teams, customers, or both.
- Strong comfort communicating with groups and presenting content in a clear, engaging manner.
- Ability to learn software platforms quickly and translate technical concepts into user‑friendly guidance.
- Experience creating or managing documentation, support guides, or learning resources.
- Strong organizational skills and the ability to run structured programs (onboarding, recurring training, office hours).
- A collaborative mindset and willingness to work cross‑functionally with customer success, product, and engineering teams.
- A customer‑centric, people‑first approach to training and supporting users.
Why join ghSMART?
Meaningful Impact Everyday: We believe leadership is the greatest force for good. At ghSMART, whether you're guiding the world’s top leaders or helping power the firm from within, you play a vital role in solving our clients’ greatest challenge: building and developing talented, diverse teams that fuel lasting success. Together, we help leaders amplify their positive impact—on their organizations, their people, and the world.
Exceptional team, grounded in generosity: We have a team of extraordinary people united by excellence, humility, and a shared purpose. You’ll collaborate with brilliant colleagues who challenge and support you. Here, exceptional talent meets deep respect—where people show up with heart, and everyone has a place.
Freedom to Shape a Career with Purpose: You have the power to shape a career that aligns with your purpose—doing meaningful work that drives impact for the world’s top leaders. You’ll help solve challenges that matter while being supported by brilliant colleagues and trusted with the flexibility you need to recharge, perform at your best, and grow for the long term.
Have your voice and talents recognized. We are a flat organization that values proactivity and ability over bureaucracy and tenure. All our decisions and actions are guided by our Values and Credo - to help leaders amplify their positive impact on the world.
Learn why our consultants love working here.
We are ranked #1 or #2 in 10 Consulting categories by Vault. See what others think about working at ghSMART on Glassdoor.
Compensation
Certain US jurisdictions require ghSMART to include a reasonable estimate of the salary range for this role. We are built on a culture of freedom and flexibility, we operate fully remotely, and our team members balance deeply energizing, high intensity work, with flexible schedules to support life outside of work. Our compensation model reflects these values. Compensation for this role in the United States includes base salary, annual discretionary performance bonus, 401(k) plan with an annual employer contribution, and a comprehensive benefits package. You should reasonably expect a base salary of $85,000 - $90,000. In addition, we offer an annual discretionary performance bonus.
Please be advised that all emails will originate from the @ghsmart.com domain; any other domains are fraudulent, should be ignored, and deleted.
ghSMART is an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace across all of our global locations. We welcome applicants of all backgrounds and ensure equal employment opportunities without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Our global policies and practices are designed to support an environment of respect and equity for all.
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