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About the ClientOur client is a fast-growing e-commerce brand consolidator managing a portfolio of multi-channel consumer brands across Shopify, retail, and Amazon. They are operations-driven, data-informed, and customer-obsessed. The team moves quickly and values clear ownership, organization, and high-quality execution.
Why does this role exist?This Chief of Staff role exists to serve as the right hand to a Brand Manager, ensuring day-to-day operations run smoothly so leadership can focus on high-level growth. You’ll track and push key initiatives over the finish line, coordinate schedules and priorities, and own projects and operations that keep the brand running. Your mission is to remove bottlenecks, proactively spot issues, and create reliable execution across logistics, admin, CX, and reporting.
The Impact you’ll make
Operations Logistics Oversight
Manage 3PL relationships, track inventory, and oversee shipments
Monitor order flow and operational SLAs; flag and resolve bottlenecks
Coordinate cross-channel ops for Shopify/retail/Amazon where needed
Executive Support Administration
Own the Brand Manager’s calendar; schedule and prepare meetings
Join calls and handle follow-up actions, notes, and coordination
Complete supplier/admin docs: credit apps, engagement letters, CC and insurance forms
Accounting Inventory Operations
AP follow-up with customers who have not paid on time
Create, manage, and revise POs for customers and 3PL; create and revise invoices
Perform monthly inventory inputs and reconciliations
Project Management, Information Reporting
Track initiatives in Notion; manage timelines, owners, and blockers
Maintain organized Google Drive and Notion with clear naming conventions and folders
Compile accurate operational KPIs and provide regular reports to the Brand Manager
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