The Impact you’ll make
- Place, confirm, and follow up on parts orders via vendor portals, email, and phone.
- Verify pricing, availability, and alternatives (OEM/aftermarket) to meet timelines and budgets.
- Maintain clear documentation of POs, ETAs, and order confirmations.
Order Tracking Logistics
- Track ETAs, lead times, and delivery milestones; proactively follow up on delays.
- Coordinate deliveries/pickups and communicate status to internal teams.
- Maintain an accurate parts tracker (Sheets/DMS/ERP) with real-time updates.
Vendor Management Issue Resolution
- Serve as primary point of contact for vendors/suppliers; escalate disputes as needed.
- Resolve issues (backorders, wrong parts, damaged goods, returns/credits) quickly.
- Capture vendor performance data to inform sourcing decisions.
Inventory Documentation
- Update parts inventory records and reconcile orders, receipts, and usage.
- Ensure correct part-to-VIN fitment and documentation for reconditioning jobs/ROs.
- Keep organized digital records for auditability and handoffs.
Cross-Team Coordination Admin
- Communicate order status and constraints to service/recon teams and management.
- Support scheduling and coordination using calendar tools.
- Provide general administrative support to keep reconditioning workflows on track.
Skills, Knowledge and Expertise
- Proven experience in the automotive industry within a dealership, parts department, or service/reconditioning operation.
- Hands-on experience ordering and tracking automotive parts via vendor portals and by phone.
- Proficiency with Google Workspace (Gmail, Sheets, Docs) and maintaining accurate trackers.
- Experience coordinating with multiple vendors and internal teams to meet deadlines.
- Confident phone communication and follow-up skills using a VoIP system.
- Technical: Vendor portals and supplier systems; DMS/ERP or inventory tools; Google Sheets (filters, lookups, data validation); basic EPC/fitment verification; VoIP calling.
- Operational: Meticulous tracking, prioritization, and follow-through in a fast-paced environment.
- Interpersonal: Clear, concise communicator; persistent yet professional with vendors; collaborative with service/recon teams.
- Problem-solving: Escalates early, finds workable alternatives, negotiates credits/returns, and documents learnings to prevent repeat issues.
- Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
- Internet speed of at least 40MBPS
- Headset with an extended mic that has noise cancellation and a webcam
- Back-up computer and internet connection
- Quiet, dedicated workspace at home
- You thrive on the phones, enjoy moving parts from “ordered” to “delivered,” and don’t let delays linger.
- You’re process-minded, detail-obsessed, and take pride in clean, accurate spreadsheets.
- You’re proactive—flagging risks, proposing alternatives, and keeping stakeholders informed.
- You’re resilient and solutions-focused when facing backorders, wrong parts, or tight timelines.
- Work-from-home setup: Reliable internet, quiet workspace, and professional calling environment required
- Working hours: Full-time, 9 - 5 US Timezone
- Compensation: $7/hour
- Remote position
- Must have a reliable internet connection and a quiet workspace
- Required to provide own computer with Intel Core i5 or something similar or higher operating system
- 40 hours per week
- 9am–5pm US Timezone
- $7 per hour
- No benefits package included






