Customer/Vendor Interface Specialist

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers - and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Job Overview

The Customer/Vendor Interface Specialist (CVIS) is responsible for integrating Getinge's DHS systems into a hospital's digital health environment, including connectivity to Electronic Health Record Systems and PACS/VNA systems. The CVIS also supports dataflow between Getinge's DHS systems and 3rd-party platforms. This role is critical for ensuring seamless data exchanges between medical devices, healthcare systems, and external partners while adhering to strict regulatory and compliance standards.

Job Responsibilities and Essential Duties

• Oversee and manage all customer/vendor integration lifecycle aspects, from scoping and requirements gathering to go-live support.
• Act as subject matter expert for integrating Getinge's DHS products into a customer's HL7-based environment.
• Collaborate closely with internal teams (e.g., IT, R&D, Quality) to ensure seamless data exchange and system compatibility.
• Provide system design recommendations to hospital IT departments for optimal DHS product performance.
• Work with hospital IT departments to plan, test, and implement DHS server-side integrated products.
• Assist with the completion of IT Security Surveys.
• Consult with the sales team to advise on matching customer requirements to technical specifications and ensuring quote accuracy.
• Ensures adherence to company quality system processes, protocols, and SOPs.
• Maintain a high functional knowledge of HL7, DICOM, and other emerging communication technologies such as FHIR.
• Maintain thorough documentation of all integration processes, including interface specifications, testing protocols, and system configurations.
• Provide feedback about product enhancements or bugs through service and engineering.
• Provide top-level support assistance for Getinge's DHS products as necessary.
• Other duties as assigned.

Minimum Requirements

• Bachelor's degree in Marketing/Management/Information Technology or equivalent combination of education and relevant work experience
• Minimum of 5 years experience in HL7 Integration or an equivalent combination of education and work experience.
• Proven understanding of medical information technology systems.
• Must have a valid driver's license.

Required Knowledge, Skills and Abilities

• Excellent understanding of HL7 and DICOM technologies.
• Understanding of hospital IT departments, IT networking/connectivity, and IT Security standards in a healthcare environment.
• Excellent problem-solving skills, with the ability to troubleshoot complex integration issues across multiple systems and stakeholders.
• Communication, interpersonal, and organizational skills.
• Strong project management skills, with experience managing full lifecycle integration projects.
• Intermediate Microsoft Office skills in Excel, Word, PowerPoint, and Outlook.
• Ability to work remotely with minimal supervision.

Supervision/Management of Others

• N/A

Internal and External Contacts/Relationships

• Field sales and support teams, project managers, Sr. Management, etc.
• Internal departments such as Finance, Sales Compensation, Sales Reporting, Supply Chain, Marketing and Service.
• Physicians, nurses, and other hospital personnel.

Environmental/Safety/Physical Work Conditions

• Responsible for understanding and conforming with the Environmental Policy to ensure that significant environmental aspects that relate to actual or potential impacts with their work are executed to minimize the effects on the environment.
• Responsible for bringing to the attention of management any potential improvements that could reduce our environmental impact or to report activities that could result in a negative impact to the environment.
• Responsible for understanding and conforming with the Health and Safety Policy to ensure that the significant risks that relate to actual or potential hazards with their work are identified.
• Ability to lift up to 25 lbs.
• May work extended hours during peak business cycles.
• Travel requirements will be up to 25% and above.

$97,000-$120,000 + 10% STIP

About us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Benefits at Getinge:

At Getinge, we offer a comprehensive benefits package, which includes:

• Health, Dental, and Vision insurance benefits
• 401k plan with company match
• Paid Time Off
• Wellness initiative & Health Assistance Resources
• Life Insurance
• Short and Long Term Disability Benefits
• Health and Dependent Care Flexible Spending Accounts
• Commuter Benefits
• Parental and Caregiver Leave
• Tuition Reimbursement

Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.