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GenePlanetGE

Customer Support Coordinator Italy

GenePlanet is a European leader in preventive genetic testing, offering personalized DNA analysis to empower individuals with actionable insights for a healthier lifestyle.

GenePlanet

Employee count: 51-200

Italy only

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We are seeking a dynamic Contact Center Manager to drive sales through effective phone communication and ensure a seamless, positive patient experience at GenePlanet, a leading EU-based biotech company.

Requirements

  • Proactively contact and qualify online leads to generate sales of GenePlanet's medical tests
  • Efficiently organize and schedule blood collection appointments, ensuring a smooth patient journey
  • Provide prompt and effective support, addressing patient inquiries and resolving issues with empathy
  • Monitor and analyze contact center performance, identifying opportunities for optimization
  • Collaborate with the marketing team to refine lead generation strategies and enhance customer engagement
  • Communicate key market information to the marketing team to inform strategic decisions

Benefits

  • Competitive salary
  • Performance-based bonuses
  • Opportunities for professional growth and development
  • Dynamic and supportive work environment
  • International work environment

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

Italy +/- 0 hours

About GenePlanet

Learn more about GenePlanet and their company culture.

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Many people face uncertainty when it comes to their health, wondering what preventable risks may lie hidden in their genetics. This is why GenePlanet exists. We are a leading European provider of innovative healthcare and lifestyle solutions based on preventive genetic testing, empowering individuals to take control of their health. Our customers are at the center of everything we do. We understand the desire for a healthier, longer life, and our goal is to provide the tools and insights to make that a reality. Through a simple saliva sample, we offer a comprehensive analysis of your DNA, translating complex genetic information into actionable, personalized recommendations. This isn't about providing a one-size-fits-all approach; it's about understanding your unique genetic predispositions to help you make informed decisions about your diet, lifestyle, and overall well-being.

Our services cater to a wide range of needs. For expectant parents, our non-invasive prenatal tests (NIPT) provide early and accurate information about the health of their baby, offering peace of mind during a crucial time. For individuals proactive about their long-term health, we offer screenings for hereditary cancer risks and cardiovascular diseases, along with detailed lifestyle DNA tests. These tests provide insights into how your body responds to different foods, types of exercise, and even stress. We collaborate with over 1,000 medical centers, doctors, and insurance companies to ensure our tests are accessible and integrated into broader healthcare plans. By providing scientifically validated, user-friendly reports, we help people implement small, daily changes that can lead to significant, lifelong health benefits. Our vision is to help people protect themselves from preventable health risks and foster a proactive approach to wellness, enabling a more fulfilling and healthy life through the power of personalized genetic information.

Employee benefits

Learn about the employee benefits and perks provided at GenePlanet.

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Competitive compensation

Competitive compensation based on the results achieved, reflecting the value that you bring to our business.

Full support from headquarters

Full support from our teams at headquarters, who will collaborate with you to develop and execute innovative growth strategies.

Learning and development opportunities

GenePlanet supports its employees' efforts to gain new skills and knowledge—from each other and from renowned experts in various fields.

View GenePlanet's employee benefits
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GenePlanet

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