Customer Operations Manager

Job Description Summary

Job Description

Company Overview

GE Aerospace (NYSE: GE) is a global leader in aerospace propulsion, services, and integrated systems. Currently, it has approximately 44,000 in-service commercial aircraft engines worldwide. With a century-long history of innovation and profound industry expertise, GE Aerospace is committed to inventing the future of flight, lifting people up, and bringing them home safely.

Site Overview

For 45 years in China, GE Aerospace has committed to developing and investing in China’s aviation industry with reliable, efficient, sustainable, and outstanding products and services. GE Aerospace and its joint venture CFM have served more than 60 airline customers in the Greater China Region, with over 7700 engines in service and nearly 5000 engines on order. We are devoted to the market’s quality growth propelled by technological innovation and digitalization. Together with our partners, we are shaping a sustainable future of flight that helps the industry reach its carbon-neutral goal for the benefit of us all tomorrow.

Essential Responsibilities:

The Customer Operation Manager demonstrates accountability for functional, business, and broad company objectives. In this role you will integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in long-term planning, and contribute to the overall business strategy.

The Customer Operations Manager is responsible for GE90 engine overhaul TAT and cost in GE90 offload shop for the worldwide GE90 customers.

• Responsible for the fulfillment from engine removal to redelivery for assigned customer(s) with a yearly volume of 35 shop visits.
• Participate in the operating rhythm between supply chain and offload shop
• Own the MOR bowler chart critical actions on TAT, cost and quality.
• Integrate intelligent slot tracking and improve W2W by risk management and mitigation.
• Establish productivity priorities by contract or product
• Organize and support program and technical reviews with customer
• Flow down customer removal planning and shop visit forecasts
• Maintain the customer’s material picking rule and back to birth documentation database.
• Manage the material cost review and decision of scrapped parts salvage plan.
• Track and monitor the cost trend versus CMR budget for each engine shop visit. Drive the deep dive analysis to identify the gap and follow up the implement of improvement plan
• Support the on site Customer Operation Leader on analytics and commercial negotiations.
• Activate FLIGHT DECK for continuously improving operational processes and problem solve issues

Qualifications/Requirements:

• Bachelor’s degree from an accredited university with a major in engineering
• 7+ years supply chain or operation experiences in a mechanical manufacturing shop
• At least 2+ years experience in shop cost, process improvement or customer interfacing role
• Strong communication and program management capability.
• Strong conflict resolution skills
• Strong influencing skills in a global environment
• Detail orientated and driving closure of actions
• Strong oral and written communication skills in English

Desired Characteristics:

• Proactiveness and positive thinking
• Strong technical or operation experience
• Aviation related experiences

At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate.

Additional Information