United States onlyJoin GDT and be part of a dynamic team where innovation meets excellence! At GDT, our employees are the cornerstone of our success. GDT offers a people-first culture focused on inclusivity, growth, and innovation. Employees have access to career development opportunities, cutting-edge technology, and a collaborative environment. Employees are empowered to make a meaningful impact and are recognized for their contributions. As a global IT services company, we prioritize attracting, empowering, and retaining top-tier talent dedicated to delivering exceptional results.
Job Summary:
The Level 2 (Senior) Engineer will create a big picture design view using GDT's offering (Network, Data Center, Security, Collaboration & Cloud). The Engineer will guide clients in their decision making related to less complex situations (scale, feature set, client profile -- size, geography, etc. solutions, technologies, and client profile). Designs the solution to accomplish cross-system objectives such as redundancy, reuse, integration, and consistency. provides intermediate technical support in a professional manner.Responsible for development and implementation of total design and approves final design and presents to client for sign-off. Ensures technology/solution is implemented as designed to the client's satisfaction/approval. Determines design changes to resolve problems/issues. Ensures design integrates properly with existing technologies. Supports Project Manager by providing technical inputs for project plan.Mentor’s junior members of team in technical and consulting skills.
Key Responsibilities:
- The Level 2 (Senior) Engineer will provide client consultation: perform analyses of customer technical needs and recommend, design, and implement secure technical environments.
- Provide technology support: install, maintain, upgrade, and troubleshoot technical solution components, providing solutions to complex hardware/software problems including testing.
- Effectively communicate architecture, policy and technology issues and product capabilities through both high-quality written documents and unstructured interviews to all levels of client.
- Keep up to date with technical solutions, issues and products within targeted and related domains.
Knowledge, Skills, and Abilities:
- Understanding in technical solution design and adapting presales discussions/designs into implemented solutions.
·Strong communication skills.
- Ability to convey technical requirements and concepts, commensurate to one’s level, to technical and non-technical clients and corporate audience.
- Excellent written and oral communications, problem solving and process management skills.
- Ability to work well within a team environment in a matrixed organization.
- Interpersonal skills with the ability to interface with all levels of the organization.
- Must have good knowledge in Cisco routers and Switches.
- Good to have knowledge in Aruba Switches
- Must have Knowledge in anyone of these Firewalls - Palo Alto/Cisco ASA/Cisco firepower/Juniper SRX/Fortinet. (Mostly for Security Domain)
- Network UC Level 2: Must have good knowledge in Call Manager, Cisco Unity Connection and Cisco IM&P
- Basic understanding in SIP , H323 Gateways and Expressway connectorsMust have targeted Solution Domain, knowledge in Network Data/Mobility or Network Security or Network Voice (UC), Data Center Components (Networking, Storage, Compute) and Basic knowledge in Cloud
- Good to have knowledge in Cisco Contact Center Xpress, Cisco Expressways and MGCP Gateways
- Good knowledge of DC Networking, Storage and Compute technologies and integrations.
Certifications:
- Must be completed in anyone of below certification:
oCCNA - Must for Network and Security L2
oCCNP Collaboration - Good to have for UC L2
oCCNP Enterprise - Good to have.
oACSA - Good to have.
oACSP - Good to have.
GDT IS AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sex, marital status, gender identity or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
