Associate Manager, Account Management - Local Sales

|Current Gannett Employees- Please ensure you are using our abbreviated process on the internal Careers site by logging into Dayforce through MyApps|

Gannett Co., Inc. (NYSE: GCI) is a diversified media company with expansive reach at the national and local level dedicated to empowering and enriching communities. We seek to inspire, inform, and connect audiences as a scalable, growth focused media and digital marketing solutions company. We endeavor to deliver essential content, marketing solutions, and experiences for curated audiences, advertisers, consumers, and stakeholders by leveraging our diverse teams and suite of products to enrich the local communities and businesses we serve. Our current portfolio of trusted media brands includes the USA TODAY NETWORK, comprised of the national publication, USA TODAY, and local media organizations in the United States, and Newsquest, a wholly-owned subsidiary operating in the United Kingdom. Our digital marketing solutions brand, LocaliQ, uses innovation and software to enable small and medium-sized businesses to grow, and USA TODAY NETWORK Ventures, our events division, creates impactful consumer engagements, promotions, and races. Gannett open roles are featured on various external job boards. When applying to a position at Gannett, you should be completing an application on Gannett Careers via Dayforce. Job postings directing you to complete an application on other external sites may not be valid. To connect with us, visit www.gannett.com

The Account Manager (AM), Associate Manager for the Gannett Media Solutions division will partner with sales executives, brand managers, post sales, strategy, and all other internal teams.  The Associate Manager will serve as the primary liaison between teams and be the lead for the account managers in the division. They support assigned accounts in achieving monthly and quarterly revenue goals. The Associate Manager is responsible for retaining revenue through superior customer relationship management, identifying, and communicating potential opportunities.  Additionally, they are responsible for following up on customer requests, delivering client expectations, as well as executing internally and externally superior customer relationship management.  The AM Associate Manager will serve as the client champion and proactively initiate projects as needed to support sales and brand managers.  They are responsible for managing project deliverables and timelines to ensure we meet the client’s expectations. In addition to running a desk, the AM Associate Manager works directly with the the Sr. Director of Client Growth on onboarding, training, and team support.  They will be a main point of contact for other AMs in the division.  They will be responsible for navigating situations and coming up with solutions to support the team.

We are a consultative media company that provides our customers with a means to deliver their advertising message to the right audience in the most effective way. From digital, print, search, social media and more, we encompass an array of products.

Responsibilities include:

• Lead and inspire Account Managers on the team
• Onboard and train account managers to ensure they understand their part in sales support
• Partner with Sales Leaders to ensure we are aligned on support
• Partner with Account Executives and Brand Managers for pre-campaign and pre-proposal support, and Client Services for post-sale fulfillment to ensure all customer needs are met.
• Proactively partner with internal teams to ensure deliverables meet agreed upon specifications, deadlines, and standards.
• Project manage client requests: including campaign details/objectives, ad copy and proofs, billing, as well as any other functions related to customer service or execution of marketing plans.
• Consistently partner with sales to meet and exceed revenue goals and client expectations. Partner with Brand Managers to maintainand grow account base.
• Demonstrate a deep understanding of the marketplace, customers' business models and objectives, competitors, and print and digital offerings.
• Develop a deep understanding of our product offerings, utilizesales tools, and articulate the value of our digital products to our clients
• Collaborating with Account Executives and Brand Managers on client business needs/potential client opportunities and new products/programs to better serve the client.
• Work closely with Account Executives and Brand Managers to facilitateproposals, correspondence, and resolution of customerissues.
• Development of an understanding of our internal departments and systems to ensure we deliver the best customer experience.
• Project manageaccount: orders, billing, campaigns etc.
• Conduct QA on account/campaign set-up to ensure client requirements are met.

Qualifications:

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum 5-7 years Account Management, Customer Service or Sales experience, Project Managing Accounts; digital experience preferred. Leadership background preferred.
• Must be able to work with multiple internal teams with ease and provide exceptional customer service and be team-orientedin nature.
• Creative, flexible, and able to adapt to industry change.
• Persuasive verbal and written communication skills, including solid proofing skills
• Strong organizational skills with proven ability to multi-task in a deadline-driven environment
• Demonstrated knowledge of digital media platforms
• Exceptional customer service and relationship management abilities
• Effective and creative problem solving and decision-making skills
• Must be proficient with Excel and PowerPoint; SalesForce.com or other CRM tool preferred.

#LOCALiQ

The annualized base salary for this role will range between $40,000and $65,000.  Variable compensation is not reflected in these figures and based on the role, may be applicable. Exact compensation may vary based on skills, experience, location, and union representation, if applicable.

Gannett Co., Inc. is a proud equal opportunity employer committed to building and maintaining a diverse workforce. As such, we will consider all qualified applicants for employment and do not discriminate in connection with employment decisions on the basis of an applicant or employee’s race, color, national origin, ethnicity, ancestry, citizenship status, sex, gender, gender identity, gender expression, religion, age, marital status, personal appearance (including height and weight), sexual orientation, family responsibilities, physical or mental disability, medical condition, pregnancy status (including childbirth, breastfeeding or related medical conditions), education, genetic characteristics or information, political affiliation, military or veteran status or other classifications protected by applicable federal, state and local laws in the jurisdictions where Gannett employs employees. In addition, Gannett Co., Inc. will provide applicants who require a reasonable accommodation, as a result of an applicant’s disability or religion, to complete this employment application and/or any other process in connection with an individuals’ application for employment with Gannett Co., Inc. Applicants who require such accommodation should contact Gannett Co., Inc.’s Recruitment Department at Recruit@gannett.com.