United States onlyWe're seeking a senior, customer-facing Technical Account Manager (TAM) to ensure our most strategic customers successfully deploy, operate, and scale our SaaS platform. The TAM is a trusted technical advisor post-sale, owning platform health, technical adoption, and risk mitigation across a named portfolio of enterprise accounts.
Requirements
- 5–10+ years of experience in technical post-sales, customer engineering, or solutions roles within B2B enterprise SaaS
- Strong understanding of cloud architectures, APIs, integrations, and enterprise security concepts
- Experience supporting large enterprise customers in complex, multi-system environments
- Ability to translate technical concepts into clear business impact for non-technical stakeholders
- Comfortable operating in ambiguous, high-accountability, customer-facing environments
- Experience supporting regulated industries (financial services, healthcare, government, GRC) is a plus
- Prior experience as a Solutions Engineer, Implementation Lead, or Senior Support Engineer
- Familiarity with enterprise compliance, security, or risk management platforms
Benefits
- Competitive salary
- Flexible working hours
- Freedom to work fully remotely
- Opportunity to make a real, lasting impact on a rapidly growing company
DK, GB + 1 more