L3 Systems Administrator

This is a remote position.

**PLEASE CAREFULLY READ ALL THE DETAILS BEFORE APPLYING***

JOB TITLE:L3 Systems Administrator

RATE:Php 70k per month

Work Type:

• Remote/WFH

• Fulltime

Working Hours :TBD (UsuallyUS Hours/Night shift)

Start Date: TBD

JOB ROLE & RESPONSIBILITIES:

• Resolve complex technical issues directly with customers submitted by phone, email, and onsite

• Act as the primary escalation point from tier 1 and tier 2 support technicians

• Provide training as needed to the tier 1 and tier 2 support teams

• Advanced troubleshooting for server network issues not limited to Cisco, Fortinet, Meraki, Dell, Palo Alto, Ubiquiti, and SonicWall hardware (routing, switching)

• Advanced knowledge and troubleshooting of Microsoft products including Windows Server, Azure, Cloud Computing, desktop operating systems, and hardware

• Advanced experience with the management of Citrix Environments including XenApp, XenDesktop and Netscaler products.

• Advanced experience with setting up, management of, and troubleshooting Active Directory environments

• Virtualization design, implementation, and support (VMware, Hyper-V, Xen)

• Familiarity with various storage appliances and technologies used in enterprise installations (iSCSI, RAID, SAN, NAS)

• Expertise in Office 365/Azure administration and migrations

• Knowledge of SaaS based products, and management of customer licenses

• Maintain and update documentation along with creation of technical procedures

• Device firmware and OS patching/upgrades as required

• Able to be assigned projects, and adhere to schedules for on time completion

JOB REQUIREMENTS:

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent professional experience).

• Relevant certifications preferred: Microsoft (MCSA/MCSE), Azure Administrator/Engineer, Cisco CCNA/CCNP, VMware VCP, Citrix CCA/CCP, Fortinet NSE, Palo Alto PCNSA/PCNSE.

• 5+ years in advanced systems/network administration, preferably in MSP or enterprise environment

• Proven ability to resolvecomplex technical issuesvia phone, email, remote access, and onsite.

• Hands-on expertise withnetwork troubleshootingand configuration for Cisco, Fortinet, Meraki, Dell, Palo Alto, Ubiquiti, and SonicWall devices (routing, switching).

• Advanced knowledge inMicrosoft Windows Server, Azure, cloud computing platforms, and desktop operating systems/hardware.

• Strong experience managingCitrix environments(XenApp, XenDesktop, NetScaler).

• Proficiency inActive Directorysetup, management, and troubleshooting (Group Policy, DNS, DHCP).

• Solid background invirtualization technologies(VMware, Hyper-V, Citrix Xen) including design, implementation, and ongoing support.

• Familiarity withenterprise storage systems(iSCSI, RAID, SAN, NAS).

• Expert-level skills inOffice 365 and Azure administration, migrations, and license management for SaaS products.

• Experience asprimary escalation pointfor Tier 1 & Tier 2 support teams, including mentoring and providing training.

• Ability to managedevice firmware and OS patching/upgradesacross multiple platforms.

• Capable of creating and maintaining technical documentation and standard operating procedures.

• Skilled inproject ownership— can handle assigned projects and meet deadlines consistently.

• Excellent problem-solving and analytical abilities.

• Strong communication skills for direct client interaction and team collaboration.

• Able to work independently with minimal supervision in a remote setting.

• Strong organizational skills and attention to detail.