United States onlyThis is a remote position.
**PLEASE CAREFULLY READ ALL THE DETAILS BEFORE APPLYING***
JOB TITLE:L1 Technical Support
Working Hours:TBD (usually US hrs | Night shift)
Offer: PHP 40k per month
Start Date:TBD
JOB ROLE & RESPONSIBILITIES:
Provide end user technical support as needed from tickets received by
phone, email, or customer portal
Escalate tickets to tier 2 and tier 3 support technicians as needed
Understanding of networking services such as DNS, DHCP, and ability to
troubleshoot basic connectivity problems
Workstation imaging
Virus/Malware removal
Maintain and update documentation
JOB REQUIREMENTS:
1-2 years providing IT support to end-users
Experience with MSP
Experience with administration of Office 365 and Office product suite
Experience with administration of Active Directory, implementing
and troubleshooting Group Policy, and AD topologies
Understanding of VoIP technologies, administration, and troubleshooting
Knowledge of SaaS based products, and management of customer licenses
Excellent communication skills both written and verbal
Resourceful, and able to take initiative in a dynamic environment
Currently, hold or be willing and able to obtain the following certifications within the designated time frame after onboarding:
o ITIL Foundation
o CompTIA A+
o CompTIA Net+
o CompTIA Security+
EXPERIENCE:
Help desk: 3 years (Preferred)
Windows: 3 years (Preferred)
Administering Office 365: 3 years (Required)
