Key Account Manager - Merchants

WHAT YOU'LL BE WORKING ON

• Managing the onboarding of new merchants after handover from the Sales team, including coordination with Compliance, Legal, Technical and Finance teams.
• Acting as the main point of contact for merchants during onboarding and further cooperation.
• Maintaining daily communication with merchants and handling their operational and financial requests.
• Processing merchant requests related to settlements, balances, payment operations, limits, invoices and other finance-related topics.
• Monitoring merchant performance on a daily basis, including transaction volume, approval rate, conversion, declines and other key KPIs.
• Identifying traffic anomalies, volume drops/growth, approval rate changes or other unusual patterns and escalating them to the relevant teams.
• Supporting merchants with day-to-day operational questions and ensuring timely resolution of issues.
• Maintaining long-term business relationships with merchants and providing a high level of customer service.
• Working on merchant development, including upsell opportunities, traffic growth, new payment methods and improvement of processing performance.
• Keeping internal systems and client statuses up to date, including onboarding progress, blockers, next steps and key agreements.

WHAT YOU NEED TO SUCCEED IN THIS ROLE

• 2+ years of experience in Account Management, Client Success, Business Development or a similar client-facing role.
• Mandatory experience working with merchants in the e-commerce sector.
• Experience in payments, acquiring, PSPs, fintech or high-risk industries would be a strong advantage.
• Understanding of basic payment metrics such as approval rate, conversion, transaction volume and decline reasons.
• Strong communication skills and ability to work with clients on a daily basis.
• Ability to coordinate tasks across different internal teams and follow issues through until resolution.
• Ability to adapt quickly in a fast-paced environment with frequently changing priorities and processes.
• High sense of responsibility, ownership and attention to detail.
• Ability to work with multiple clients and requests at the same time.
• Excellent written and spoken English, B2 or higher.
• Fluent russian.

WHAT WE OFFER

• An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
• Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us
• Work with coworkers who are passionate about their business
• Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
• The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees
• Remote type of work
• Vacation time; bank holidays; Sick leaves; Additional birthday day off

You can find out more about our team, our values, and the unique ways we celebrate our successes here: https://fyst.com/culture