Fundraise Up is a global fundraising platform that needs a Technical Support Team Lead to manage a team of Technical Support Engineers and ensure high-quality support to customers. The company is looking for a leader who can coach and develop support engineers, lead teams of 5+ support engineers, and understand support operations and service metrics.
Requirements
- English — C1 or higher
- Russian — fluent
- 2+ years of experience managing a Technical Support team
- Experience leading teams of 5+ support engineers
- Strong understanding of support operations and service metrics (SLA, response times, resolution efficiency, CSAT)
- Proven ability to coach and develop support engineers
- Experience using support metrics and data to drive operational decisions
- Strong communication and stakeholder management skills
Benefits
- 30 days off
- 100% paid telemedicine plan
- Home Office Setup Assistance
- English learning courses
- Relevant professional education
- Gym or swimming pool
- Co-working
- Remote working
