Senior Solution Engineer, Enterprise & Strategic, USA, Remote

Highlights:

• OTE: $140,000 - $160,000
• Base Salary: $110,000 - $130,000
• Location: remote in North America
• Stock options

About Fundraise Up

At Fundraise Up, we are reimagining the fundraising platform to create the most convenient and fastest way to donate to non-profit foundations. Our innovation is aimed at enhancing loading speeds, boosting conversion rates, offering diverse payment methods, and more. Each month, individuals worldwide donate tens of millions of dollars through our platform. We are the go-to fundraising solution for some of the world's leading non-profit organizations. The UNICEF, Obama Foundation, the Alzheimer's Association, and many others leverage our platform for their online fundraising needs.

About the role:

We are looking to hire an experienced Senior Solutions Engineer to work alongside our passionate Sales and Customer Success teams. As a Senior Solutions Engineer, you will be responsible for onboarding and technical consulting, including technical software demonstrations, supporting responses to RFPs/RFIs, creating proposals on how to overcome technical problems, creating customized solutions that meet the client’s needs, project managing a new clients’ onboarding process, conducting A/B Tests and providing best practices in order to help the client generate more revenue. To ensure success as a Senior Solutions Engineer, you should have deep knowledge of web/marketing systems, CRMs, analytics, data, compliance, and integration, with strong communicative and consultative skills to interact across client departments. The role requires creating solutions to enhance onboarding and demands problem-solving, self-sufficiency, organization, and motivation, suitable for a dynamic startup setting..

Key Responsibilities

• Actively engage in onboarding activities, ensuring successful implementations and customer satisfaction for large complex enterprise clients.
• Design, architect, and implement effective solutions that meet the unique needs and challenges of nonprofit organizations.
• Work closely with Sales and Customer Success teams to develop strategies to drive revenue growth.
• Collaborate with Product teams to ensure customer feedback is incorporated into product development.
• Work closely with other teams, such as Customer Success, Sales, Product, and Support, to ensure alignment and successful execution of projects.
• Develop and maintain relationships with key customer stakeholders, including C-level executives.
• Ability to manage high-stress situations and work under pressure to deliver results, juggling many active implementations simultaneously.

Skills & Qualifications

• Bachelor's or Master’s degree or equivalent experience.
• 5+ years of experience in implementation and solutions engineering, technical sales, or a related field at SAAS companies.
• Ideal candidates will possess expertise in one or more of the following areas: project management, fundraising, consulting, solutions implementations, or nonprofit tech stack migration, with a proven track record of success.
• Strong technical skills with experience in web infrastructure, web analytics, and data management.
• Salesforce, Hubspot, and other Integration experience.
• Experience with front-end website development (HTML/CSS/JS).
• Excellent communication and presentation skills, with the ability to communicate with technical and non-technical stakeholders.
• Proven ability to develop and maintain relationships with customers and internal stakeholders.
• Ability to work in a fast-paced, hyper-growth, and dynamic environment.
• Strong problem-solving skills, with the ability to solve complex technical problems creatively.

Bonus Points

• Start-up experience.
• Salesforce development.
• Nonprofit or eCommerce experience.
• Experience working with International (preferably Eastern European) product and back-end teams is a plus.

Benefits

• 15 days of vacation, 7 company holidays plus an additional 3 floating holidays and 5 sick days.
• 401(k) plan with company match.
• FSA Spending Account.
• 100% Company-paid short-term disability, long-term disability, basic life insurance and AD&D.
• Health, Dental, and Vision insurance covered at 100% for employees, 80% for employee plus dependents, and 70% for employees plus family.
• Paid parental leave
• Remote working.

**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.

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