IT Support Engineer L2

We are looking for a proactive and security-minded IT Support Engineer (L2) to join our global team. As a core member of our L2 team, you will share responsibility for complex technical escalations across time zones. Beyond operational support, you will take full ownership of Access Governance and SaaS administration.

Requirements

• 5 years in IT support, with at least 3–5 years at L2 / Sysadmin level.
• Strong troubleshooting skills and end-to-end ticket ownership (intake, triage, resolution, escalation when out of scope).
• Hands-on experience with macOS administration and end-user troubleshooting.
• Strong Google Workspace admin skills (roles, logs, security settings).
• Understanding of security and incident handling (phishing / account compromise).
• Comfortable with identity & access work (RBAC, audits, access reviews; understands how SSO / SAML / SCIM affect onboarding/offboarding).
• Ability to write and keep documentation up to date (runbooks, checklists, incident playbooks); can mentor L1.

Benefits

• 10 business days of annual leave
• Teleworking allowance: $25 per month added to your salary
• Private Medical Insurance for the whole family
• 100% paid telemedicine plan
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace
• English learning courses
• Relevant professional education
• Gym or swimming pool
• Co-working
• Remote working