Product Manager - Customer Experience

As a Product Manager - Customer Experience at Fullbay, you are responsible for defining and aligning end-to-end customer journeys that span multiple product domains. You contribute to and help maintain the roadmap for cross-domain customer experience initiatives, ensuring that workflows across Repair, Parts, Financials, and other areas come together into cohesive, intuitive experiences tailored to specific user roles within the Fullbay ecosystem.

Requirements

• Own and maintain the roadmap for cross-domain customer experience initiatives
• Define short-term and longer-term priorities based on customer needs, business goals, and market conditions
• Contribute to defining and tracking key performance indicators (KPIs) relevant to your product domain and associated business outcomes
• Participate in and support primary customer research initiatives to understand user pain points, workflows, and emerging needs
• Collaborate with Product Owners to align backlog execution with broader strategic intent

Benefits

• Health insurance
• Retirement plan
• Paid time off
• Stock options