United States onlyABOUT US
Seamless Migration is a Service-Disabled Veteran-Owned Small Business (SDVOSB) started in 2021 with the purpose of enabling businesses and organizations through automation. Our goal is to help organizations discover, implement, and maintain solutions which evolve and mature with their ever-changing business needs. We believe in applying agile methodologies in all aspects of our business practices and use these methods to ensure effective results for our clients.
Seamless Migration is seeking a career and customer-oriented Business Support Specialist, to join our team.
CLEARANCE
- Must be a U.S. citizen
LOCATION
- Remote
OVERVIEW
- Deliver Single Tenant accounts SLA reports using tools including ServiceNow, Focused Run, Excel, and MS Word
- Focus on SLA reporting during the first half of each month
- Produce monthly SLA reports for customers using tools such as ServiceNow, Excel, Word, and SharePoint
- Manage large-scale technical projects covering cross-functional teams, including technical project planning, monitoring, and controlling project performance
- Assist Program Manager to implement portfolio, program, and project management best practices
- Communicate report and project status, issues, and risks in a timely manner to stakeholders, cross-functional teams, and managers
- Help manage Change Control, Issues, and Risks to ensure timely project implementation, including conducting risk assessments, identifying roadblocks, and driving mitigations/solutions
- Collaborate with cross-functional teams to evolve Project Management Methodologies and influence organizational process improvement
- Contribute to development and maintenance of PMO standards, processes, and best practices
- Assist with developing, updating, and maintaining Standard Operating Procedures documentation
- Build and maintain partnerships with internal and external partners
- Contribute independently and resolve complex issues
- Communicate relevant messages in a timely and constructive manner to colleagues and managers
- Train diverse groups of individuals on established procedures
QUALIFICATIONS
- 3+ years of relevant experience
- Bachelor's Degree
- 1+ year of analytical and technical project/program management experience
- 1+ years of experience in Cloud/IT operations, software engineering, systems engineering, or similar
- 1+ years of experience within an SAP environment
- Strong verbal, written, and interpersonal communication skills
- Strong analytical skills, including Excel
- High standard of work ethic and quality
- Experience working with highly technical teams
- Strong proficiency with the full Microsoft Office suite, including MS Project
NICE TO HAVE
- Experience with ServiceNow
- Clear understanding of business process and SaaS cloud technical requirements
- Strong organizational skills with ability to manage and shift competing priorities
- Self-motivated and able to work under pressure
- Business strategy execution
- Business analysis expertise
- Program and project management expertise
- Business process development
- Critical thinking and technical design understanding
- Understanding of technical issues and business impact
BENEFITS
- 100% paid Medical, Dental & Vision
- 6% 401K match (Vested Immediately)
- 29 Days' PTO
- Flexible Work Schedule
- Tuition/Certification Reimbursement
- Growth Opportunities within an Emerging Defense Company
*All your information will be kept confidential according to EEO guidelines
