CRM Executive - IT System Integrator (SUDAN) - Remotely

Job Description

Role Purpose

Own the client journey after deal confirmation, ensuring visibility, follow-up, execution tracking, and customer satisfaction through structured CRM usage, coordination, and reporting. The role reports directly to the CEO.

1. CRM Ownership & Client Visibility

• Track deal progress, customer activity, delivery status, and open actions.
• Provide regular, clear summaries highlighting progress, delays, inactive clients, and unresolved items.
• Use CRM data to turn activity into insights and priorities.
• Own and maintain the CRM for confirmed deals and active clients.

2. Client Coordination, Delivery & Payments

• Act as the main coordination point for clients after confirmation.
• Communicate execution status, timelines, and changes to customers.
• Track delivery progress and follow up on payments or discrepancies.
• Handle post-confirmation documentation such as contracts or formal letters when required.
• Escalate risks early to protect timelines and customer satisfaction.

3. Reporting, Customer Intelligence & Growth Support

• Prepare structured updates covering deals, clients, execution, and issues.
• Analyze client behavior to identify active, inactive, and under-engaged customers.
• Support business growth by coordinating client insights and contact lists for future outreach.

Ideal Candidate Profile

• +3 years' Experience in similar field
• Experience in CRM, client operations, or post-sales coordination roles.
• Strong follow-up, communication, and organization skills.
• Comfortable operating independently in a small team environment.
• Able to summarize complex activity into clear, actionable updates.

Franco Pinto is a technology solutions provider with a long-standing presence in IT infrastructure, cybersecurity, and managed services. We work with organizations across the Middle East and Africa, supporting enterprise and government clients in building secure, reliable, and scalable IT environments.