Patient Account Representative 1 - Clinic

This position represents the Patient Financial Services department to all customers and demands the knowledge and practice of customer service excellence, performing account review and follow-up, and ensuring accurate and timely follow-up for financial class MH and financial class 9 accounts.

Requirements

• Answers all incoming calls to Patient Financial Services Office
• Investigates questions regarding patient liabilities or forwards information to appropriate person
• Ensures appropriate discounts are applied to patient accounts
• Assists with posting of adjustment transactions
• Works with vendor agencies to ensure customer service and resolution of patient accounts
• Returns phone and email customer service messages within 24 hours
• Researches and submits refund transactions for patient overpayments
• Maintains stock and orders all office supplies for the department
• Responsible for efficiently processing all return mail, no backlog
• Coordinates bank bag submittal for daily deposit.
• Distributes all incoming mail on a daily basis
• Receives forms and correspondence
• Organized daily work activities, balancing demands of volume and priority items
• Demonstrates a complete understanding of Insurance Department policies and procedures
• Assumes personal responsibility for on-going continuing education and professional development
• Always reports any problems with the normal work flow to the Supervisor
• Demonstrates a complete understanding of all policies and procedures concerning the responsibilities of the Patient Inquiry position.
• Assists other departmental employees by sharing pertinent information on new policies or procedures
• Trains other employees as needed