Director of Technical Operations
Formstack is a secure workplace productivity platform built to produce ingenious solutions to the everyday work that slow organizations down.
Who You AreYou are a strategic thinker with experience in technical operations, primarily focused on supporting customer experience through success models, automation, and AI. You have strong analytical, communication, goal-setting, problem-solving, and research skills.
What You Will Do-Design, document, and monitor scalable systems and processes to support the customer experience-Leverage data and research to glean customer insights, used to establish strategic direction-Collaborate with technical teams to ensure the successful implementation of architectural designs-Stay current on industry best practices and emerging technologies including AI / machine learning
How You Will Succeed-Balance immediate solutions to improve the customer experience with architecting future solutions to scale-Ensure that the customer experience is efficient and effective for the customer and internal stakeholders-Recommend innovative, scalable solutions to solve customer-related needs, backed by data driven insights
What We Are Looking For-An intellectually rigorous approach to solution design coupled with a deep empathy of the customer-An ability to effectively communicate with customers, partners, and internal stakeholders-An ability to thrive in a fast and dynamic environment-3+ years of experience in technical operations or a related role
What Formstack Offers for Full-Time Employees in the US and Canada:- Competitive health plans, Dental, Vision, Disability, and Life Insurance Benefits for US and Canadian full-time employees.- Monthly Health & Wellness and Technology stipends- Flexible PTO for all employees.- 401k & Roth w/ safe harbor match (the US and Canada)- The most up-to-date technology, including company-issued Macs, the latest software, and other tools needed to excel at your job- Extended learning opportunities
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. Formstack is dedicated to building a diverse, inclusive, and authentic workplace. if you’re excited about this role, but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Formstack is an equal-opportunity employer. We are passionately committed to equitable hiring and boldly dedicated to diversity in our work and staff. We do not discriminate in employment opportunities or practices based on actual or perceived race, color, religion, national origin, sex (including pregnancy, childbirth, or related conditions), age, marital status, sexual orientation, gender identity or expression, veteran status, uniform service member status, disability or any other characteristic protected by law. Women, people of color, bilingual and bicultural individuals, LGBTQ+ persons, and people with disabilities are encouraged to apply.
All data collected in our application process, from resume collection to application questions, is used for recruitment purposes only. We will store it in our applicant tracking system, Lever, and will not share this data with anyone else. We will keep your data until the role is filled and only continue to store it if we feel you may fit future roles.
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About the job
Apply before
Jun 25, 2024
Posted on
Apr 26, 2024
Job type
Full Time
Experience level
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About Formstack
Learn more about Formstack and their company culture.
Formstack is a secure workplace productivity platform built to produce ingenious solutions to the everyday work that slow organizations down. From eliminating paper forms to breaking digital silos, Formstack empowers anyone to quickly and easily build custom forms, create documents, and collect eSignatures—all without any specialized skills or coding.
Launched in 2006, Formstack is trusted by more than 22,000 organizations worldwide, including Cleveland Clinic, NHL, Netflix, Twitter, and Butler University, to digitize information, automate workflows and transform processes.
Since its founding, Formstack has focused on fostering a strong, remote-first company culture. The company was named to Inc.’s 2020 Best Workplaces, 2019 Indiana Breakout Tech Culture Awards Winner (Top-Rated Workplace), Indiana Chamber of Commerce’s 2019 Best Places to Work (for the fourth consecutive year), Built in Colorado's 2019 Best Places to Work in Colorado, and 2017 TechPoint Mira Awards Finalist (Company Culture of the Year).
The company has also experienced tremendous growth, recognized numerous years on the Inc. 5000 List and the Indianapolis Business Journal (IBJ) Fast 25, and Colorado Springs Chamber & EDC 2018 Industry Awards (New Business of the Year).
Tech stack
Learn about the tools and technologies that Formstack uses to build, market, and sell its products.
Formstack employees can create an account to update this tech stack.
Employee benefits
Learn about the employee benefits and perks provided at Formstack.
Life insurance
We offer low-cost life insurance.
Disability insurance
We offer low-cost disability insurance.
Company meals
Enjoy lunch on us each Friday (whether you're in an office or remote)
Retirement benefits
Invest in your future with Formstack matching 401(k) contributions up to 5%.
Formstack
Company size
201-500
Founded in
2006
Chief executive officer
Chris Byers
Employees live in
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