Ford Motor CompanyFC

Performance CX Specialist

Ford Motor Company is a renowned automotive manufacturer committed to building a better world through innovation and service.

Ford Motor Company

Employee count: 5000+

United States only

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford.

In this position...

  • This position will be the primary company liaison for Lincoln Retailers, focused on all Sales related growth initiatives.

What you'll do...

  • Develop Retailer action plans including Tier 3 marketing, Retailer experiential events, etc. to deliver Lincoln new vehicle and CPO business plan targets.
  • Achieve all Wholesale tasks and ensure weekly scheduling of Retailer orders and develop order bank management strategy with Lincoln retailers to enable fast-turn inventory.
  • Develop retail order strategy to enable custom tailored orders so that clients do not compromise on their purchase of new Lincoln vehicles.
  • Execute sales events through sales meetings, ensuring dealer checklists are being followed and promoting the event through all parts of the Dealership.
  • Assist Retailers in understanding C&I Programs and review and submit (if necessary) C&I exceptions.
  • Lead execution of Lincoln initiatives to ensure Retailer participation including, but not limited to all facing Lincoln Retailer Program, Lincoln Institute, Black Label initiatives.
  • Lead development Retailer level action plans to improve the Client experience as measured by OneCX and Dealer Loyalty metrics in coordination with Lincoln Experience. Manager and appropriate team members such as Ambassadors, Coaches, etc.
  • Support Lincoln Way App launch and sustain through in dealership training and consulting.
  • Coordinate with Lincoln Service Specialists on all key cross dealership initiatives, esp with dual dealers to ensure differentiated experience is executed and work with Lincoln Ambassador to support development of Lincoln Way sales processes through all dealers.
  • Develop Retailer level action plans to improve operations and profitability and identify high impact stores to provide in dealership consulting to improve Dealer operations.
  • Work with Management team to support training and development of all members of the Lincoln team and develop a culture that embraces One Ford values.

You'll have...

  • Dealer contact experience.
  • Experience working in field Team environment.

Even better, you may have...

  • Sales and Service experience.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

  • Immediate medical, dental, vision and prescription drug coverage
  • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
  • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
  • Vehicle discount program for employees and family members and management leases
  • Tuition assistance
  • Established and active employee resource groups
  • Paid time off for individual and team community service
  • A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
  • Paid time off and the option to purchase additional vacation time.

For more information on salary and benefits, click here: https://fordcareers.co/GSRSP1

This position is a range of salary grades SG5-SG8 .

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

United States +/- 0 hours

About Ford Motor Company

Learn more about Ford Motor Company and their company culture.

View company profile

Ford is a family company, one that spans the globe and has shared ideals. We value service to each other and the world as much as to our customers. Generations have made their memories with us and included us in their hopes and dreams. After 121 years, we’re used to adapting to and leading change. That is why we are evolving to focus on services, experiences and software as well as vehicles.

We are here for one purpose: to help build a better world, where every person is free to move and pursue their dreams. With the people of Ford around the world, our leadership is committed to serving all of our stakeholder groups. Like generations of leaders before them, they understand that by helping to create a world with fewer obstacles and limits, we help people to move forward and upward.

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