Member Support Representative (Full-Time)

At Foodsmart, we are at the forefront of revolutionizing nutrition and healthcare through groundbreaking technology and a deeply personalized approach. Founded in 2010, our mission is to make eating well simple, accessible, and affordable for everyone, tackling the pervasive issues of food insecurity and diet-related chronic conditions. We have developed a comprehensive telenutrition and foodcare solution that leverages the largest standalone network of Registered Dietitians in the United States. Our innovative platform seamlessly integrates virtual nutrition counseling with a sophisticated digital food benefits management system. This allows our 2.2 million members, including those in employer-sponsored health plans, Medicaid managed care organizations, Medicare Advantage plans, and commercial insurers, to embark on a tailored journey towards healthier eating habits.

Our technological advancements are central to our impact. The Foodsmart platform facilitates personalized dietary assessments, enabling our dietitians to create highly individualized nutrition plans. Beyond counseling, we empower users with tools for cost-effective meal planning, online food ordering from national and regional retailers (many of whom accept SNAP/EBT), and assistance with SNAP enrollment and management. A key innovation is our 'Foodscripts' program, which allows healthcare providers to refer patients to Foodsmart dietitians and subsidized meals tailored to their specific health conditions, much like a traditional pharmacy prescription. This 'food as medicine' approach is designed to create lasting behavior change and deliver long-term positive health outcomes, demonstrating significant success in reducing food insecurity and improving conditions like obesity, diabetes, and hypertension. We are continuously innovating to enhance our services, supporting patients in effectively using interventions like GLP-1s by improving their food environment and eating habits for sustained health improvements. Through these pioneering efforts, Foodsmart is not just a service but a transformative force in making nutritious food a cornerstone of a healthier society for all economic statuses.