Application Analyst - Curriculum

Job Posting End Date:

Deadline to apply is 11:59 PM on

Job Title:

Contract Type:

Annual Salary:

(Support staff salary will be based on internal equity and experience)

Location:

Job Description Summary:

The Position:

Position General Summary:

The Curriculum Application Analyst provides 2nd tier support and configuration for packaged and custom applications with the FLVs organization. The Curriculum Application Analyst implements and supports technology systems for business applications including Azure DevOps, CAT Server, LTI Manager, ICE Press, BambooCI, Master Manager, Educator and additional Learning Management Systems (LMS). The Application Analyst is required to provide weekly status reports to their supervisor in the Information Technology (IT) department.

Essential Position Functions:

• Provide 2nd tier support for business applications within the enterprise

• Provide set up and configuration of applications

• Oversee, delegate, and provide technical support for Course Services’ Service Now incident queue

• Develop recommendations for enhancing approaches for software support services

• Develop and manage effective working relationships with other departments, groups and personnel with whom work must be coordinated or interfaced

• Analyze performance of programs and takes action to correct deficiencies

• Execute the modification and/or configuration of software applications to resolve issues and plan for future growth

• Participate in the development and implementation of processes that improve efficiency and enhance productivity

• Provide a minimum of weekly status report updates for current projects

• Conduct research into software application products and services in support of development and purchasing efforts

• Provide support for the testing of new and existing software applications under development or consideration for purchase

• Provide status updates for application outages impacting development teams

• Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrate respect for others

• All work responsibilities are subject to having performance goals and/or targets established

(These essential functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job related duties as required.)

Minimum Requirements:

Education/Licensure/Certification:

• Bachelor’s Degree in Computer Science or Information Systems; or equivalent combination of education and relevant experience

• Master’s Degree in Computer Science/Information Systems, preferred

• ITIL V3 Foundation Certified - preferred

• Microsoft Certified Solution Associate (MCSA) certified - preferred

• Industry certifications in software, systems, or network disciplines, preferred

Experience:

• Three years’ supporting and delivering business computer applications

• Two years’ experience with the ServiceNow Incident Management module - preferred

• Three years’ Microsoft operating systems experience

• Two years Learning Management Systems (LMS) experience - preferred

• Demonstrable hands-on experience in software support processes in multiple hardware and software environments

• Experience with set up, configuration, and support of specific business application packages like Azure DevOps, CAT Server, LTI Manager, ICE Press, BambooCI, Master Manager, Educator and additional Learning Management Systems (LMS)

Knowledge, abilities and skills:

• Strong interpersonal and customer service skills

• Ability to work with/for multiple employees and meet deadlines

• Knowledge of and ability to apply software support and troubleshooting methodologies

• Strong verbal and written communication skills

• Knowledge of technology solutions for the Internet, mobile devices, personal computers and networks

CORE COMPETENCIES FOR SUCCESS:

JOB KNOWLEDGE AND SKILLS

Team member carries out essential job functions with accuracy, engages in ongoing and relevant professional learning, applies new knowledge effectively, and demonstrates mastery of job-specific skills

PRODUCTIVITY

Team member produces high quality work, meets organizational and departmental deadlines, balances multiple responsibilities, manages time effectively, and seeks ways to improve processes and productivity

COMMUNICATION

Team member communicates clearly in written and verbal formats, collaborates effectively, demonstrates professionalism in all interactions, exhibits strong interpersonal skills, and contributes to a positive team and professional community

CUSTOMER FOCUS

Team member addresses the needs of internal and external customers, analyzes problems effectively, contributes to innovative solutions, seeks opportunities for improvement, and successfully adapts to change

Physical Requirements and Environmental Conditions:

• Frequency of travel: Occasional travel is required for meetings, trainings and conferences; location may vary and may require overnight stays

• Light physical activities and efforts required working in an office environment

(Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with a disability.)