Canada onlyWe are looking for an intermediate systems administrator to work in a Windows environment with a small team of 2 other system admins. You will have 3-5 years experience working in Windows Server environments (physical and virtual), VMware ESX 6.5+, and AD administration, along with strong knowledge of networking hardware (firewalls, switches, routers) and Microsoft technologies (Exchange/M365, SharePoint, Azure, Windows 11)
Key Responsibilities:
Infrastructure & Networking:
- Manage VMware ESX 6.5 & later infrastructure across multiple data centers (VM provisioning, replication, backup, SAN connectivity, performance monitoring).
- Install, configure, and maintain Windows Servers, Activate Directory, storage, and network devices.
- Configure network components (switches, routers, VLANs, firewalls, SAN/NAS).
- Manage network security (firewalls, VPN, certificates, policies).
- Implement and maintain SSL/TLS certificates, DNSs.
- Monitor operational and security systems; interact with vendors and service providers
Desktop & End-User Support:
- Provide Tier 1 and Tier 2 support for desktops, laptops, and end-user systems.
- Support helpdesk operations, process work requests and deliver exceptional customer service.
- Monitor tickets for SLA compliance and prioritize accordingly
Security & Compliance:
- Install and maintain antivirus, intrusion detection, and endpoint security software (e.g., Kaspersky, CrowdStrike).
- Ensure compliance with disaster recovery RTO and RPO requirements; contribute to DR planning and testing.
- Assist in capacity planning to meet application and project requirements.
- Participate in security incident resolution process and security remediation initiatives as needed.
Monitor operational and security systems and interact with Vendor and Service providers.
Systems and Application Environment Administration
- Administer Active Directory, DNS, DHCP, IIS, RDP, WSUS, and SQL servers.
- Perform patching, updates, and maintenance during scheduled windows.
- Script automation using PowerShell.
- Maintain documentation for systems and processes.
- Participate in application releases, fixes and change deployments for the different environment during normal business hours and during maintenance windows.
Knowledge, Skills & Abilities - 3–5 years of experience in system administration and IT support with a college or university degree (preferred)
- Knowledge and experience with MS Entra ID and SSO
- Experience migrating and administering Windows Server 2022/253.
- Expertise in Windows Server environments (physical and virtual), VMware ESX 6.5+, and AD administration.
- Proficiency with PC/Laptop hardware installation and support (Remote, on-site).
- Strong knowledge of networking hardware (firewalls, switches, routers) and Microsoft technologies (Exchange/M365, SharePoint, Azure, Windows 11).
- Experience with SAN/NAS storage, backup solutions (Veeam/N-able), and Cisco Meraki.
- Familiarity with ITIL procsses and service management.
- Proficiency in SSL certificate management, DNS administration, and security tools.
- Knowledge of .NET framework and SQL Server operations (backup, restore, performance tuning).
Education & Certifications
Post-secondary education – Degree or diploma in Information Technology, Computer Science, or a related field.
CISM Security certification and knowledge of Cybersecurity frameworks like NIST CSF and Cybersecure Canada
A+ Certification is an asset.
Microsoft Office Specialist or Microsoft Certified Desktop Support Technician is ideal.
Preferred Certifications:
oMicrosoft Certified Solutions Associate (MCSA) or Microsoft Certified: Windows Server Fundamentals
oVMware Certified Professional (VCP)
oCompTIA Network+ and Security+
oITIL Foundation Certification
oCisco CCNA
oAzure Fundamentals (AZ-900)
Additional Requirements:
This person will be required to do system and security updates every 3 weeks on Sunday nights between 10:00 PM and Midnight.
