Flatiron School is at the forefront of tech education, pioneering programs in Software Engineering, Data Science, Product Design, and Cybersecurity. Our mission is to empower diverse learners through cutting-edge education, equipping them for success in the ever-evolving tech landscape. Flatiron School is seeking an Operations Coordinator to join the Operations team! In this role, you will have the opportunity to contribute meaningfully to our educational delivery and career services programs by providing seamless operational support.
Providing all students with a seamless experience requires a thoughtful and meticulous approach to operations. The Operations Coordinator will play a critical role in the ongoing success of our students across all of Flatiron’s consumer and enterprise programs. This role will focus on maintaining processes that support students through the program, from enrollment through finding a job. This includes managing student records and systems, interacting directly with students, and making sure staff have the materials they need to support students at every part of the student journey.
This is a very collaborative, cross-functional role. You’ll be working with students and staff from all other Flatiron departments.
Responsibilities:
- Provide organization for multiple academic programs, by creating and actively managing rosters, calendars, communication lists, data trackers, surveys, and more.
- Manage data collection and documentation procedures, ensuring the integrity of our reporting, and properly communicating student progress with the relevant team members.
- Engage with students and graduates on a variety of requests, including systems troubleshooting, policy questions, and document requests.
- Assist with the launch of new projects, systems, and processes.
- Regularly audit data and ensure 100% accuracy in manual tasks. Continue to refine our processes for the collection and logging of student data and documentation.
- Onboard and offboard incoming and outgoing staff members to internal tools and systems.
- Create and troubleshoot a variety of tracking lists, schedules, and dashboards in Google Sheets and Looker.
- Write and maintain detailed documentation on processes to be carried out by the Operations team and by other teams.
- Create, maintain, and improve processes that support our teams in providing the best possible experience for our students.
- Properly communicate student progress with the relevant team members.
- Respond to incoming support tickets from staff and students in a timely and helpful manner.
- Provide ad hoc support to the rest of the Operations team and to other teams across the company.
Qualifications:
- Excellent written and verbal communication skills.
- Flawless organization skills and strong attention to detail, with exceptional follow-through.
- Must be a fast and adaptable learner.
- Strong experience and passion for working with complex data in Microsoft Excel and/or Google Sheets. Creation and maintenance of documents for different audiences with different needs.
- Can skillfully manage, prioritize, and complete multiple projects with competing priorities at once while meeting strict deadlines.
- Ability to work with a diverse and cross-functional team in a flexible, fast-paced environment.
- Ability to troubleshoot and look for the root of an issue rather than the quick fix.
- Not required, but nice to have -- experience in any of the following platforms: Slack, Discord, Jira, Looker, Formstack, Monday.com.
Expected Compensation:
- $60K
About Flatiron School
As a leader in the tech industry, Flatiron School believes that education is the best investment you can make in your future. We’re committed to helping change lives and the world for the better. Our courses provide an immersive, outcomes-driven curriculum for students looking to launch a career in Software Engineering, Cybersecurity, Data Science, or Product Design. Courses are offered both online and in-person on campuses across the country. Flatiron School is frequently ranked as a top coding bootcamp by industry publications. In addition to student programs, we also offer targeted education solutions for organizations.
Equal Employment Opportunity Commitment
Flatiron School provides equal employment opportunity (“EEO”) to all persons without regard to race, color, religion, age, gender, pregnancy, sexual orientation, gender identity and expression, national origin, disability, marital status, citizenship status, veteran status, relationship or association with a protected veteran, military status or any other legally protected characteristic. This includes recruiting, hiring, working conditions, benefits, and other employment matters such as pay, promotion, demotion, transfer, termination, and reduction in force. It is the policy of Flatiron School to comply with all applicable federal, state, and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms and conditions of employment or potential employment. All employment decisions shall be consistent with the principle of equal employment opportunity.
Flatiron School values and encourages diversity and solicits applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, change of sex or transgender status, or any other basis protected by federal, state or local law. Flatiron School is committed to working with people from all walks of life. If you require a reasonable accommodation in any part of the employment process, please contact [email protected]
