Product Implementation Specialist (US Remote)

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.

Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

We are seeking a Product Implementation Specialist to join the Product Solutions team and contribute to delivering critical product implementations. The Product Implementation Specialist will work directly with our end users and client’s subject matter experts to configure our product for their specific business requirements. This person will build, document, and test configuration-oriented solutions as required to meet client needs and conform to contractual and security requirements. They will partake in product development meetings to comprehend new functionalities and report on customer feedback.

Who You Are:

• You are self-motivated and ready to “roll up your sleeves." While you are an independent contributor, you are also collaborative. You can spearhead a project and see it through from start to completion.
• As a team player, you navigate cross-functional teams and work well with team members in other business units and departments toward a common goal.
• An Innovator — you see gaps in current processes or workflows as an opportunity to improve and try something new.
• A lifelong learner and always seeking out opportunities to learn and upskill, you understand the importance of thorough and secure screenings and are interested in the Human Capital sector and the confluence of people, process, and technology.

• Serve as a Product subject matter expert and contribute to preparing internal stakeholders for the ongoing support of product pilots and implementations
• Create and maintain product integration specific job aids based on different implementation types that the client implementation team can insert into project schedules and use for go-live readiness checklists
• Exhibit a passion for serving customers and seeing them successful in their product implementation, providing guidance and support in product testing and implementation
• Manage high volumes of product implementation tasks and projects with minimal guidance
• Respond with appropriate urgency to situations and events that require a swift response or turnaround, and take effective action in a timely and responsive manner
• Think creatively, exercise strong and confident judgement, and be proactive in solving problems as they arise in customer integrations
• Exhibit a high level of professionalism, integrity, and discretion in handling confidential information

• 3+ years’ experience in customer implementations, preferably including API or SFTP integrations
• Customer focused and a passion for user experience and working with people
• Ability to understand both the technical and business sides of the product and is ultimately responsible for representing the end user’s needs
• Strong interpersonal, collaboration, and relationship building skills
• Ability to synthesize and articulate technical information to both technical and non-technical colleagues/customers
• Knowledge in the fundamentals of servers, software, configuration management, and data management; and experience successfully troubleshooting systems and application issues
• Demonstrated ability to take charge of tough problems, attacking them from different angles and bringing together a diverse array of stakeholders to drive great business results for the customer
• Organized, and energetic team player with meticulous attention to detail
• Able to work independently with limited supervision and guidance
• Ability to multi-task and prioritize a high-volume workload
• Willingness, desire, and aptitude to take on new tasks, develop new concepts, and programs on the job

• Ability to work remotely with occasional business travel
• Medical, Vision, Dental, and supplementary benefit plans
• 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
• Competitive and flexible Paid Time Off (PTO) and 8 paid company holidays
• Access to new tech and growth opportunities, and leaders who want to see you succeed!

What Are You Waiting For? Apply Today!
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!

The salary range for this position is approximately $100K-125K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.