At Finary, we're revolutionizing personal money management by empowering users to take control of their financial future. We're looking for a Care Operations expert to join our team and help build a product that makes a real impact on people's lives.
Requirements
- Have experience in Operations, Technical Support, or Customer Expert roles
- Excel at investigating complex, ambiguous problems — and turning the solution into something reusable
- Use AI as a daily work multiplier
- Communicate with clarity and empathy, especially when stakes are high
- Care deeply about how a client feels after an interaction — not just whether the ticket was resolved
- Collaborate naturally with Product and Engineering — you translate customer pain into technical specs, not just complaints
- Are comfortable with APIs, data flows, and frontend/backend logic (you don't need to code, but you need to understand how things connect)
- Are genuinely curious about fintech, investing, and wealth management
- Are fluent in French and English
Benefits
- Competitive compensation
- Hybrid setup
- Ownership
- Impact that matters
- High-performing team
- A-players across every discipline
