Content Design Lead

Félix Pago is building a financial ecosystem for Latin immigrants in the U.S. We're seeking a Content Design Lead to help establish our content design function and shape how we communicate with users through WhatsApp and other channels.

Requirements

• Fluency in Spanish and English (spoken and written), with native or near-native command of both.
• Working proficiency in Figma, with the ability to navigate design files, annotate content directly in mockups, and collaborate with designers within their workflows.
• Experience with Content Design Tools such as Frontitude, Ditto, or similar
• Background in content design, UX writing, or a related field, with 6+ years of experience crafting content for digital products, ideally in fintech, messaging platforms, or direct-to-consumer apps.
• Deep experience with conversational interfaces, chatbots, or messaging-based products, understanding the unique constraints and opportunities of designing in chat.
• Hands-on experience using AI tools (e.g., LLMs, AI-assisted writing and translation tools) to accelerate content workflows, generate and evaluate copy variants, or support localization at scale.
• Familiarity with prompt design and conversational AI patterns, with an understanding of how LLM-powered experiences shape user expectations around tone, clarity, and trust.
• Proven ability to develop and scale content systems, from voice and tone guidelines to terminology management across multiple languages.
• Strong collaboration instincts, with experience partnering closely with designers, researchers, PMs, and engineers to ship user-centered experiences.
• Excellent storytelling skills, able to advocate for content decisions and influence product direction through clear, persuasive communication.
• A passion for building financial trust and inclusion through thoughtful, human-centered language.

Benefits

• Competitive salary
• Initial stock options grant
• Annual performance bonus
• Health, dental, and vision plans
• Remote work environment
• Continuous learning opportunities
• Unlimited PTO
• Paid parental leave
• Empowering opportunities for growth in a dynamic entrepreneurial environment