Compliance Operations Support Agent

At Félix, we're building the financial ecosystem for Latin immigrants in the U.S. As we scale, protecting our platform and our customers is paramount. We are looking for a Compliance Operations Support Agent to serve as the first line of defense in our financial ecosystem. The role requires a unique combination of analytical rigor, multilingual finesse, financial service expertise, and a hyper-focus on compliance and growth.

Requirements

• Experience: Minimum 1 - 2 years of experience as an analyst in Compliance, Fraud Prevention, Risk Management, or AML Operations, preferably within the Fintech, Remittance, or Banking sectors.
• Regulatory Knowledge: Strong understanding of regulation. Familiarity with the lifecycle of a remittance and the associated risks.
• Analytical Rigor: Proven ability to analyze complex data sets to identify trends in fraudulent behavior.
• Tech Savvy: Familiarity with identity verification vendors (e.g., Persona, Sardine) and transaction monitoring tools. Proficiency in G Suite (Excel/Sheets) is a must.
• Availability: Total availability to work rotating shifts (morning/afternoon) and weekends.
• KPIs: Proven multitasking capability to handle a high volume of concurrent interactions and meet goals.
• Languages: Intermediate/advanced level of English (oral and written), as internal communication is key.

Benefits

• Gross monthly salary of $25,000 MXN
• Performance Bonuses
• Full Mexican Law benefits (IMSS, Infonavit)
• Medical Service via Sofia Salud
• 100% remote work environment and unlimited access to Udemy licenses