United States onlySummary
Exygy partners with social impact organizations to design and build technology that improves lives. As a B-Corp and a small business, we constantly seek opportunities to create digital products to radically improve people's access to social services. As an Account Manager on our consulting business line, you will be responsible for delighting our existing clients, sourcing new opportunities, ensuring they have a wonderful experience working with Exygy, and turning them into active promoters. You will work closely with the Growth and Delivery teams to provide support at an account level and ensure our teams can do their best work, provide world-class services to our mission-driven clients, and center client and team happiness as key ingredients for our business success.
Who You Are
The ideal candidate has 2-4 years of client management experience and is passionate about unlocking new opportunities, building and nurturing relationships, and can navigate various client interactions. We are looking for someone with a sales background, familiar with agency business models, and a deep understanding of digital products, social impact, and cross-functional team collaboration. Bonus points for an entrepreneurial spirit, lived experience, and clear mission-aligned volunteer and community-driven experience. We value experience and skills over degrees; people with a passion for driving meaningful results, a hunger to learn and grow your skill set, the ability to problem solve to overcome challenges collaboratively, a passion for helping teammates succeed, and a strong desire to change the world for the better.If you don't hit every requirement but feel you are a strong fit for this role, we strongly encourage you to apply. Folks with adjacent backgrounds and skill sets are also strongly encouraged to apply. Tell us how your background aligns with this role, we want to hear from you!
Role Responsibilities
- Create, build, and nurture strong and long-lasting professional relationships
- Organize and manage account priorities while considering the timeline, urgency, and return on investment for the team, business, and clients
- Analyze complex problems and stakeholder dynamics, provide recommendations, and influence solutions
- Work with the delivery and operations teams to support smooth and seamless execution of client deliverables with the intent of delighting clients
- Provide regular updates to decision-makers and the finance team on revenue projections
- Collaborate closely with cross-functional team members to use business as a force of good while meeting revenue targets
- Hands-on experience with business development (giving intro pitches, drafting value propositions, networking, lead generation)
- Strong written and verbal communication skills
- Ability to communicate clearly, directly, and patiently in a remote setting
- Thrives when working independently, regularly communicates status updates asynchronously
- Familiar with the Google Suite, particularly Google Sheets
- Familiar with Customer Relationship Management tools (Hubspot, Salesforce, etc.) and track record of using a CRM to stay organized and track trends
"Nice to Have" Experience
- Deeply involved with your community and/or a social impact community
- Working with government agencies, non-profits, foundations, and community organizations in an agency setting
- Familiarity with digital product lifecycle and the role of product management, engineering, design, and product growth
- Comfortable attending conferences, events, and networking
- Comfortable speaking publicly
- Tracking metrics and adjusting based on data-driven results
- Understands agile methodologies and other digital product frameworks
- Working for an Agency
Equal Employment Opportunity Commitment to Diversity
We are actively seeking to create a diverse work environment because we believe that creates a stronger team.
Exygy values a diverse workplace and strongly encourages women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. Exygy is an equal-opportunity employer. We will not discriminate against applicants because of race, color, sex (including pregnancy), sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. All employees and contractors of Exygy are responsible for maintaining a work atmosphere free from discrimination and harassment by treating others with dignity and respect.
