Customer Support Associate - US Remote

Company Description

Experian Insurance Services is reinventing the insurance broker model with technology, data, and human interaction. We are on a mission to make the process of finding the best home and auto insurance easy, straightforward, and transparent. We're serious about building and using technology to save our customers money, time, and hassle, and we're just getting started with what we will accomplish. We're looking for people who are just as passionate about products that help make consumers' financial lives easier as we are.

Job Description

The Customer Support Associate will work with customers through chat, email and phone. You will answer questions, make changes to insurance policies, and counsel customers on their insurance needs. You will ensure that customer needs are taken care of in the first interaction and that you exceed their expectations. This is a remote position, so reliable internet and a quiet, distraction-free workspace are necessary. You will report directly to the Customer Support Team Lead.

Responsibilities

• Manage existing customer accounts for Personal Insurance policies by phone, email, text and chat using several insurance company systems
• Explain insurance products to customers using a consultative and empathetic approach
• Assist 3rd parties with policy documentation and changes
• Work in a fun and collaborative team environment

Qualifications

• Property & Casualty insurance license and 1 year of customer service experience is required
• Previous call center experience
• Empathetic towards customer needs
• Experience working in a fast-paced environment and adaptability to change
• The working hours for this role will be 9:30am - 6pm MST
• Spanish Speaking a plus

Benefits

• This is a 100% remote position open to applicants who reside in the United States only
• 15 days of vacation accrual annually, five sick days, two volunteer days.
• Group health insurance, Employee Assistance Program,
• Wellness plans, online discounts, employee discounts, pet insurance and more
• Employee stock purchase program and 401K matching and immediate vesting
• DoorDash Pass subscription.

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

All your information will be kept confidential according to EEO guidelines.