Intake Assistant

Intake Specialist (3PM11PM Shift)

Location: Remote

Schedule: 4:00 PM 12:00 AM (SA Time)

Employment Type: Independent Contractor

About Us

We are a mission-driven organization providing high-quality Applied Behavior Analysis (ABA) therapy to children with Autism. Our focus extends beyond therapy We support parents, caregivers, and families throughout their entire journey. From initial assessment to treatment and school readiness, were dedicated to making a lasting impact.

We are deeply committed to Diversity, Equity, and Inclusion (DEI) and believe that these values strengthen our workplace and the services we provide.

Role Summary

We are seeking a highly organized, empathetic, and detail-oriented Intake Specialist to serve as the first point of contact for new client families. This role is ideal for someone who thrives in a fast-paced, people-centered environment and is passionate about helping families access quality care for their children with Autism.

You will play a key role in coordinating new client intakes, managing documentation, and ensuring a seamless onboarding experience for families. Prior experience in healthcare, behavioral health, or administrative intake processes is highly valued.

Key Responsibilities

Serve as the main point of contact for new client inquiries and referrals

Gather and verify client information, insurance details, and documentation

Schedule assessments, evaluations, and initial consultations

Coordinate with the Clinical Director, therapists, and administrative team to ensure smooth onboarding

Maintain accurate client records in compliance with HIPAA and internal policies

Communicate professionally and compassionately with families to guide them through the intake process

Track and follow up on pending documentation, authorizations, or scheduling needs

Support cross-department communication to ensure timely case activation

Requirements

2+ years of experience in intake coordination, client services, or healthcare administration

Excellent communication and interpersonal skills, with a compassionate and professional demeanor

Strong attention to detail and organizational skills

Comfortable handling sensitive and confidential information

Ability to work independently during the 3 PM 11 PM shift

Proficient in Google Workspace, Zoom, and CRM or EMR systems

Reliable internet connection and personal computer

Preferred Qualifications

Experience working in ABA therapy, behavioral health, or healthcare intake

Familiarity with insurance verification and medical documentation

Prior remote work experience in a clinical or administrative support setting