General Manager, Joist

Company: 

AtEverCommerce[Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 700,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here:https://careers.evercommerce.com/us/en.  

Business/Vertical:

TheEverProbusiness withinEverCommerceoffers business management solutions that help home and field service small businesses work more efficiently and improve every touchpoint with their customers.  Software solutions customized for field services, landscaping, pest and lawn, remodeling and roofing help these businesses with everything from scheduling and tracking jobs, to quoting,invoicing and payments processing, to customer relationship,reviewand reputation management. 

Position Summary:

The General Manager, Joist is the senior business owner accountable for the performance, strategy, and execution of the Joist product within theEverProInvoicing portfolio.

Reporting to the Head of Portfolio,this roleoperatesas the accountable business leader for Joist, owning commitments and outcomes across revenue, retention, monetization, and profitability.

This role does not directly manage Product, Engineering, or Marketing. Instead, it leads through influence, clear prioritization, and disciplined decision-making within a shared portfolio operating model that includes:

• A centralized Growth function

• A portfolio-level Director of Planning & Insights

• Shared Product and Engineering leadership

The General Manager, Joist owns business outcomes. Growth owns experimentation. Planning & Insights owns commitment discipline.

Key Responsibilities:

Business OwnershipandAccountability

• Own Joist revenue, retention, engagement, and profitability outcomes

• Accept or reject business commitments within the portfolio planning cadence

• Translate growth insights into credible, deliverable business commitments

• Take accountability for performance variance and corrective action

Strategy & Prioritization

• Define and evolve the Joist business strategy

• Set clear priorities and sequencing across initiatives

• Make explicit trade-offs when capacity is constrained

• Align investments with portfolio-level objectives

Cross-FunctionalLeadership

• Align Product, Engineering, Marketing, Growth, and Support around business priorities

• Negotiate capacity and timelines at peer level with functional leaders

• Act as the final business decision-maker for Joist trade-offs

• Ensure execution maps directly to committed business objectives

Partnership with GrowthandPayments

• Partner with the Head of SaaS Growth to evaluate and adopt scalable growth initiatives

• Collaborate with the Payments Business Owner to align monetization strategy

• Represent Joist priorities within horizontal initiatives

Operating Within the Portfolio System

• Partner with the Director of Planning & Insightsto set credible commitments

• Participate in weekly commitment reviews and monthly business reviews

• Surface risks early and make clear recommit / decommit decisions

• Contribute to quarterly OKRs and semi-annual strategic planning

Qualifications:

• 10+ years in SaaS leadership roles with accountability for business-level outcomes

• Experience owning revenue, retention, or P&L results

• Demonstrated ability to negotiate cross-functional capacity without direct authority

• Experienceoperatingwithin structured planning and performance cadences

• Strong commercial judgment and trade-off discipline

• Comfort making decisions under uncertainty

• Excellent executive communication skills

• Bonus: Experience in PLG SaaS or SMB SaaS environments

• Bonus: Experienceoperatingwithin a portfolio or matrixed structure

Personal Characteristics:

• Smart and curious.

• Clear decision-maker who accepts accountability

• Comfortable making explicit trade-offs

• Structured thinker who values planning discipline

• Influential but not political

• High ownership mentality

• Calm under ambiguity and variance

Compensation:
EverCommerce considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as market and business considerations when making compensation decisions.

EverCommerceis an equal opportunity employer, and we value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

Where:

TheEverCommerceteam is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere inCanada or the United States– ifyou’reclose to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role will require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits & Perks

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid

• Robust health and wellness benefits, including an annual wellness stipend

• Continuedinvestment in your professional development throughlearning allowance

• RRSP/TFSAwith company match

• Annual wellness stipend

• Flexible and generous paid time off

• Employee Stock Purchase Program