United States onlyEverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com.
We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en
We are looking for an Implementation Manager to focus on our Service Fusion platform. Service Fusion, an EverCommerce company, delivers powerful business management software to nearly 4,000 field service contractors across industries like HVAC, plumbing, electrical, and appliance repair. Our mission is to empower “anyone in a truck” with enterprise-level tools at a small-business price, helping service pros run their operations efficiently from anywhere.
As an Implementation Manager, you’ll be the primary point of contact for new clients as they begin their journey with Service Fusion. You will guide customers through onboarding, ensuring their software is configured to fit their workflows and business goals. Your role will combine technical aptitude, clear communication, and customer advocacy to deliver a seamless onboarding experience that sets our clients up for long-term success.
Responsibilities:
Performing system setup
Coordinating and performing training
Overseeing data import progress
Solving customer-specific workflow issues
Remain knowledgeable and up to date on all Service Fusion products
Contribute to the Service Fusion roadmap
Consistently meet or exceed company performance metrics
Collaborate with peers and clients on projects
Represent brand at trade show events
Skills and Experience needed for success in this role:
Must be technically savvy
Demonstrate high levels of written and verbal communication
Comfortable with change; strong prioritization skills; ability to balance multiple tasks
Comprehension and delivery of monthly, quarterly and team level goals
User-level CRM experience
Demonstrate ability to own the process and account; know when to escalate to leadership
Demonstrate the skill of guiding a customer efficiently and effectively through the onboarding process
Demonstrate the ability to assess the needs of a customer and tailor they journey as needed
A mindset of continuous innovation and improvement
Equal doses of patience and common sense
Familiarity with web applications and mobile applications
Experience with QuickBooks (preferred)
Experience with Microsoft Excel (preferred)
Where:
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.
Benefits and Perks:
Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Continued investment in your professional development
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program
Compensation:
On-target Earnings (OTE) for this position are $68,000 per year, combining base pay and commission in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!
