United States onlyEverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com.
We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/
We are looking for a Product Trainer to focus on our Security & Alarm business management software. Bold Group, a division of EverCommerce, serves the electronic security industry with the most comprehensive array of alarm monitoring and integrated business management software solutions tailored to achieve optimal business performance. Bold Group’s product portfolio features the renowned alarm monitoring systems Manitou, Stages™, and SIMS. These leading alarm monitoring systems are complemented by the industry’s top accounting and business management systems: the SedonaOffice suite, AlarmBiller and Managely.
*OCCASIONAL TRAVEL REQUIRED*
As an Application Trainer, you will play a key role in supporting new and existing Bold Group customers as they learn to use our software. You'll deliver engaging training sessions focused on system setup, day-to-day operations, and best practices. Your responsibilities include guiding customers through standard training programs, leading admin and end-user sessions, assisting with data validation walkthroughs, and helping ensure a smooth onboarding experience. You’ll work closely with internal teams to align training content with project milestones and customer needs.
The Application Trainer is responsible for delivering engaging, effective training to new and existing customers using our alarm monitoring and business management software. This role supports successful onboarding and product adoption by providing clear instruction, user-focused learning experiences, and essential product knowledge across our suite of solutions.
Responsibilities:
Deliver high-level application training to business management customers, virtual or in-person.
Lead customer training engagements, onboarding new clients on core software functionality to support successful implementation.
Deliver the full training portfolio, including system setup, administration, application usage, add-on modules, and integrations.
Assess customers’ existing business processes and workflows and provide guidance on effectively transitioning those processes from legacy systems into Bold Group solutions.
Consult with customers to identify implementation use cases, user roles, workflows, and application requirements.
Partner with the Learning & Development team to develop, maintain, and manage client-facing training materials, including documentation, agendas, audit checklists, and training resources.
Advise customers on process improvements and best practices to maximize product adoption, utilization, and overall satisfaction with Bold Group solutions.
Collaborate with Customer Success to deliver in-application training and solutions for at-risk customers, helping to reduce churn and improve retention.
Work closely with technical consultants during data conversion and implementation phases to guide data structure, reporting, and configuration best practices.
Support customer re-engagement initiatives, including identifying add-on, cross-sell, and upsell opportunities, to enhance customer experience and product value.
Serve as a subject matter expert (SME) for Bold Group applications by supporting Sales and Marketing teams as needed.
Contribute to industry-facing content, including webinars, white papers, case studies, blogs, and other thought leadership materials.
Develop and document application best practices with a focus on user experience and usability.
Maintain up-to-date knowledge of Bold Group products, technologies, and industry trends through continuous learning.
Represent Bold Group at trade shows, conferences, and customer events, supporting sales efforts as an application SME, as needed.
Participate in internal product testing and validation efforts as an application subject matter expert, as needed.
Travel up to 10% to customer sites, conferences, or trade shows as required.
Skills and Experience needed for success in this role:
5+ years of experience in software application consulting, software training, professional services, product-focused sales, or a related customer-facing role.
Strong understanding of security industry best practices or the ability to quickly develop industry expertise.
Proven experience delivering customer-facing software application training.
Ability to clearly and effectively communicate complex technical concepts to users with varying levels of technical knowledge.
Excellent communication, presentation, and influencing skills, including interaction with technical teams, business stakeholders, and executive leadership.
Ability to translate business requirements into practical technical solutions.
Strong analytical and problem-solving skills, with the ability to systematically investigate issues and propose effective solutions.
Exceptional organizational and time management skills.
Highly self-motivated, results-driven, and comfortable working independently.
Customer-focused mindset with a strong desire to exceed expectations.
Experience in a technical role within the alarm monitoring or business management software industry.
Familiarity with Bold Group business management systems such as Managely, SedonaOffice, or AlarmBiller.
Hands-on experience with ERP implementations, including system configuration, installation, Go-Live support, and a working knowledge of accounting processes.
Ability to travel within the U.S. and Canada.
Where:[REMOTE / U.S. up to 10% travel]
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States– if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.
Benefits and Perks:
Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program
Compensation: The target base compensation for this position is $70,000-85,000 USD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!
Canada only
