United States onlyJoin Equum Medical and be a driving force in revolutionizing acute care telehealth. As an innovative leader in the healthcare technology industry, Equum Medical is dedicated to transforming how patients access critical medical services.
Our cutting-edge telehealth solutions empower healthcare professionals to deliver exceptional care remotely, bridging gaps in accessibility and enhancing patient outcomes. By joining our dynamic team, you will have the unique opportunity to shape the future of acute care telehealth, significantly impacting countless individuals' lives while pushing the boundaries of what's possible in modern healthcare. We also promote flexible scheduling to help maintain work/life balance and long-term career sustainability. Together, let's lead the way in providing seamless, high-quality care to patients when they need it most.
Position Summary:
The Director, Health Systems is responsible for managing and expanding relationships with assigned hospitals and health systems. This role focuses on retaining and renewing existing partnerships, driving revenue growth, and expanding service adoption within named clients. The ideal candidate will have a strong background in account management, client success, and healthcare sales, with a deep understanding of the challenges and needs of health systems.
Key Responsibilities:
Account & Relationship Management
- Serve as the primary point of contact for assigned hospitals and health systems, ensuring long-term client success.
- Develop strategic engagement plans for each account to enhance relationships and maximize service adoption.
- Lead contract renewals and service expansions, proactively identifying upsell and cross-sell opportunities.
- Partner with key hospital stakeholders (C-suite, administrators, clinicians) to understand their evolving needs and provide tailored solutions.
- Ensure high customer satisfaction and retention by addressing concerns, optimizing service delivery, and providing ongoing support.
Revenue Growth & Expansion
- Identify growth opportunities within assigned accounts to expand service lines, increase usage, and drive additional revenue.
- Work closely with business development and sales teams to strategize and execute expansion initiatives.
- Track, analyze, and report on key account performance metrics, identifying trends and areas for improvement.
- Collaborate with marketing and product teams to develop targeted engagement strategies for client education and adoption.
Market & Industry Expertise
- Stay informed on healthcare industry trends, regulatory changes, and emerging challenges affecting hospital systems.
- Provide market intelligence and feedback to internal teams, influencing product development and go-to-market strategies.
- Represent the company at industry conferences, networking events, and client meetings to strengthen market presence.
Qualifications & Experience
- 7+ years of experience in account management, business development, or healthcare sales, preferably within hospitals or health systems.
- Strong knowledge of healthcare operations, hospital purchasing processes, and clinical workflows.
- Proven ability to renew, upsell, and expand client relationships in the healthcare industry.
- Excellent communication, negotiation, and stakeholder management skills.
- Experience working with CRM platforms (e.g., Salesforce) and sales analytics tools.
- Bachelor's degree in Business, Healthcare Administration, or a related field; an MBA or other advanced degree is appreciated but not required..
Key Competencies
- Strategic account management mindset – ability to balance client success with business growth.
- Results-driven – track record of meeting or exceeding revenue targets.
- Relationship builder – proven ability to engage with hospital leadership and clinical teams.
- Analytical thinker – able to leverage data to drive decisions and improvements.
- Adaptable and proactive – thrives in a fast-paced, evolving healthcare environment.
Education:
- Bachelor’s degree in business, Healthcare Administration, or a related field.
In addition to an hourly or base salary, this position could be eligible for 401k, continuing education, and benefits (subject to eligibility requirements). Total compensation is based on several factors, including type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.
We are an Equal Opportunity Employer, committed to a diverse and inclusive workplace. We do not discriminate against any job candidate or employee based on age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy. Equum Medical respects your privacy and is committed to maintaining the confidentiality and security of your personal information.
