Membership Community Manager

ABOUT US:

Entreprenista is a media company and membership community dedicated to the advancement of women entreprenuers. Whether we’re partnering with technologies to help our community make the most of their commerce site, or producing hand-curated networking events guaranteed to lead to meaningful business connections, Entreprenista is the #1 resource to help women grow and scale their businesses. The Entreprenista League is our paid membership community where we help women connect, learn, and grow.

ROLE DESCRIPTION

We're seeking a dedicated Community Manager to join our dynamic, women-led team. The ideal candidate is a detail-oriented professional with strong communication skills (both written and verbal), excellent judgment, and a passion for fostering positive community engagement. You'll serve as the frontline guardian of our community culture, ensuring our members have a safe, supportive, and vibrant space to connect and grow.

Reporting to the Director of Membership & Community, you will work alongside a team of Community Coordinators who handle post scheduling and event logistics. In this role, you will own the community engagement strategy, developing it, presenting it for Director approval, and overseeing its execution. The ideal candidate is proactive, community-minded, and thrives in building and maintaining healthy online spaces.

RESPONSIBILITIES

Community Moderation & Engagement

• Review and action flagged posts to ensure compliance with community guidelines
• Move posts to appropriate community rooms/channels for optimal organization and member experience
• Actively comment on and engage with member posts to foster connection and conversation
• Monitor community discussions and identify any inappropriate content or guideline violations
• Flag posts that violate community standards and escalate issues as needed
• Direct message members to provide personalized engagement, welcome new members, and build relationships
• Develop and own the community engagement strategy (posts, comments, DMs), present to Director for approval, and partner with Community Coordinators on execution

Member Support & Communication

• Plan and lead all virtual programming - an average of 10 events per month
  • Must be comfortable on camera and leading the discussion
• Respond to member questions and provide timely, helpful support
• Inform members who discuss working with fellow Entreprenistas about social media highlight opportunities and direct them to complete the appropriate form
• Answer general inquiries about community features, events, and resources
• Maintain a welcoming and supportive tone in all member interactions

Reporting & Insights

• Track and report community trends, engagement patterns, and member feedback to the Director of Membership
• Identify opportunities to enhance member experience based on observed behaviors and conversations
• Provide regular updates on community health, including engagement levels and any concerns

REQUIREMENTS

• 1-2+ years of experience in community management, social media moderation, or customer support
• Strong understanding of online community dynamics and best practices
• Excellent written communication skills with the ability to engage authentically and professionally
• Sound judgment and ability to make quick decisions in accordance with community guidelines
• High emotional intelligence and conflict resolution skills
• Detail-oriented with strong organizational abilities
• Self-motivated and able to work independently in a remote environment
• Familiarity with community platforms (Circle experience is a plus)
• Passion for supporting women entrepreneurs and fostering inclusive spaces

WHY YOU SHOULD WORK WITH US:

• Virtual Office - Work from home
• Flexible / negotiable hours
• Women-owned and led business
• Access to educational advancement through our virtual events with experts
• Exposure to incredible entrepreneurs and leaders

Equal Opportunity Employer. We’re committed to diversity and maintaining a work environment that is free from harassment and discrimination. Applicants from all backgrounds are encouraged to apply, and will not be discriminated against on the basis of any protected status under federal, state, or local law.