Account Manager - Nordic

Job title: Account Manager - Nordics

Contract: Full-time

Location: Field-Based (Skåne, Sweden)

Responsible to: Regional Business Manager Nordics

Key working relationships: Commercial team members (Sales, Marketing & Market Development) Surgeons, Radiologists & other hospital employees.

Background:

Endomag is a global technology company that believes everyone deserves a better standard of cancer care. Many of the world’s leading physicians and hospitals use the company’s technologies to help women with breast cancer avoid surgery when it isn’t needed, and experience better outcomes when it is. Using the Sentimag® probe, physicians can perform both sentinel node biopsies with the lymphatic tracer (Magtrace®) and tissue localisation procedures with the magnetic marker (Magseed®).

So far, our team has helped over 400,000 women around the world access more precise and less invasive breast cancer care. Now, we’re looking for driven team members to help us continue to deliver on our promise and play a critical role in our Sales team. If you are passionate about improving cancer care worldwide and have the skills to help us make a difference, we’d love to hear from you. Everyone deserves a better standard of cancer care. Join us in making it happen.

The purpose of the role:

Due to strong sales and ambitious growth plans, coupled with the challenge of transitioning to a Direct sales model from 1st Jan 2023, Endomag require an Account Manager in regions across the Nordics. Account Managers are a key Commercial resource deployed in the market.

This is a dynamic and developing role which reports into the Regional Business Manager Nordics and is a vital contributor to the wider Commercial team.

This role is responsible for managing and developing Endomag business across a defined region with a wide range of customers, internal touchpoints and accountabilities which will require adaptability as the Endomag “go to market” strategy rolls out and solution indications broaden.

This position will involve a significant amount of travel within the Nordic region (Primarily within defined geographic territory) and periodic attendance at the company HQ in Cambridge.

Key Expectations & Responsibilities:

• Med Device sales experience or applicable skills from other healthcare focused roles
• Learn and understand Endomag and our products to become a clinical application expert in the Region.
• Through relevant training become an expert in the clinical & technical knowledge of breast cancer, the diagnostic procedures and therapies of the treatment pathway.
• Educate and support customers in all aspects of product use in line with their required needs both in-person and virtually.
• Attend procedures at multiple sites, depending on customer expertise and as required by the Sales teams and clinicians.
• Perform high quality, high value product demonstrations and hand-over as required.
• In conjunction with Clinical Application Specialists be responsible for the new customer training, evaluations and provide feedback as well as building and maintaining relationships in our market.
• Educate physicians (Surgeons, Radiologists, Mammographers, Radiographers and Theatre Staff) on the optimal use and application of our products, ensuring that they’re prepared to use them correctly.
• Provide timely communication to users pre- and post-training to ensure full usage of our products.
• Invest maximum time in the field to build and maintain strong relationships.
• Identify and communicate internally, opportunities for business growth.
• Manage customer requirements effectively, and where appropriate improve/increase the scope of the product offering.
• Attend educational events and tradeshows to collect leads and improve market awareness.
• Validation of new leads from multiple sources

Sales responsibilities and duties of this role

• Sales Budget responsibility for assigned territory: creating and managing sufficient sales projects to comfortably reach and exceed the targeted sales for your territory. Mix of existing business maintenance and upsell as well as new account acquisition.
• Development of account business/action plan to meet sales objectives/budget and key metrics set for the role.
• Management of Sales opportunities from Prospect through to Closure and ongoing maintenance. High level of collaboration expected between team members engaging Clinical application specialists to effect the above.
• Maintaining Salesforce currency and adherence to forecasting and reporting process for target accounts.
• Development and delivery of business cases within target accounts.
• Identification and reporting of Competitor activity across accounts. Continued development of market knowledge and customer and competitor intelligence with regular feedback/ input into Sales Director & other Commercial team members.
• Identification of account level Marketing and Support opportunities.
• Co-riding with Regional Manager and Sales Director and undertaking Sales calls and presentations.
• Attend procedures at new/evaluation sites, depending on customer expertise as determined by the salesperson and surgeon and provide any appropriate ongoing support.
• Identify and report support resource requirements of target accounts into support resource planning process.
• Successful involvement in Endomag Sales Training process

Requirements

Qualifications: Batchelor’s degree in Science, Business, Engineering, or equivalent.

Experience and Knowledge

• Previous experience in the healthcare industry and a preferred knowledge within sales pathway and its processes.
• Ability to read, digest, evaluate, and communicate technical information (eg. academic papers) quickly and competently.
• High level of understanding of human physiology and surgical procedures.
• Experience within the operating room / theatre environment (ideal but not essential).
• Able to demonstrate sound business acumen.
• Excellent interpersonal skills particularly when communicating with different groups of people.
• Strong presentation skills – ability to speak to individuals, small groups and larger audiences with varying skillsets.
• Strong written communication skills.
• Creative and inventive problem solver but focussed on quality and good practice.
• Ability to adapt easily to a changing work environment.
• Highly organised, with the ability to multi-task, work as a team and equally be effective when working autonomously.
• High levels of loyalty, integrity, dependability and credibility
• Proficient computer skills including Microsoft and Mac applications.

Abilities and Skills

• Experience within breast oncology (not essential).
• Travel frequently in the allocated territory.
• Working alongside Commercial team members to fulfil roles accordingly.
• Manage and use time efficiently and effectively.
• Excellent social skills with the ability to influence others at all levels.

Other: Valid driving license (a must have).