Bilingual Inside Sales Representative

As a Professional Tools Inside Sales Representative, you will sell and promote the RIDGID and Greenlee lines of tools and equipment and provided personal care to deliver a premium customer experience for assigned high-value accounts. You will collaborate and partner with Field Sales Managers to implement territory business plans and solve customer problems.

You use strong customer service, problem solving, collaboration, and sales skills to build positive customer relationships and grow sales. You provide personal, dedicated support to assigned high-value channel partners and grow sales in your assigned territory by managing leads, proactively engaging with customers and executing sales opportunities. You partner with field sales managers to improve sales productivity and drive sales growth.

IN THIS ROLE, YOUR RESPONSIBIRESPONSIBILITIES WILL BE

• Grow Sales and own the relationship with assigned accounts (Non-Medal and Standard Distributors)
• Proactively engage with customers to establish and maintain relationships and drive sales.
• Provide information regularly thru outbound emails and calls, including but not limited to:
• Promotions
• New products
• Price change announcements
• Annual Minimum Sales Policy

Lead Management

• Qualify high priority leads from Ridgid.com and Greenlee.com and other sources
• Identify and develop sales opportunities by qualifying leads from a variety of sources including inbound inquiries, marketing campaigns, conferences, references, and tradeshows.
• Generate sales by identifying upselling and cross selling opportunities and offering new products.
• Respond to non-technical product questions, ratings & reviews on Social, ridgid.com, greenlee.com, Amazon, Home Depot, Lowes, and others, identifying sales opportunities and representing the RIDGID and Greenlee brands
• Contact Factory Service Center repair customers with potential upselling and cross selling opportunities
• Coordinate product demonstrations with the Territory Manager when appropriate.

Partner with assigned Field Sales Managers to grow sales & aid productivity

• Dedicated contact to resolve issues escalated to Field Sales Managers.
• Develop quotes and lead times for key projects.
• Submit MDF requests.
• Communicate MDF & Rebate status to assigned accounts.
• Execute other initiatives and projects including creating promotion materials, executing call/email campaigns, and executing territory business plans.

Dedicated contact for assigned high-value channel partner (ProAction Medal Accounts) to resolve customer issues, improve ease of doing business, and develop deep customer relationships.

• Respond to assigned distributors’ requests.
• Manage each customer case from initial contact through satisfactory resolution, coordinating with a variety of other functions including Customer Service, Shipping, Credit, Technical Service, Factory Service, and Product Management to resolve issues and improve processes.
• Identify and report root cause issues. Gather distributors' needs, preferences, and pain points, and work collaboratively to share feedback and develop solutions for continuous improvement.
• Coordinate with Fulfilment Management Specialist to provide accurate lead times and update customers and sales managers until order is fulfilled.

Continuous Improvement

• Work collaboratively to identify process improvements to improve productivity and customer experience.

WHO YOU ARE: You exhibit passion and enthusiasm to deliver a premium customer experience by professionally responding to customers’ needs and proactively contacting customers to present opportunities and build relationships. You have an innate drive for results and a high level of commitment to exceed expectations. You think on your feet and creatively propose long term solutions to customer concerns. You are interpersonally savvy and able to collaborate and work efficiently across different departments at any level.

FOR THIS ROLE, YOU WILL NEED:

• 3+ years of Inside Sales, Customer Service or Sales experience
• Strong drive for results and high level of commitment to exceed expectations
• Excellent written and verbal communication skills
• Proficient in French and English
• Must be customer focus, action oriented, problem solving, and collaborative.
• Proficient in MS Office Applications including Outlook, Excel & PowerPoint

• Travel up to 10%

PREFERRED QUALIFICATIONS THAT SET YOU APART:

• A Bachelor’s degree in business, marketing or related field.
• Experience with ERP software (SAP/JDE) and CRM applications.
• Knowledge of Rigid and Greenlee tools

Our Culture & Commitment to You:

We recognize that for our organization to support a diverse workforce, we must focus on employee wellbeing. We know that to do your best work, you must have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide a market-leading Registered Pension Plan, a variety of medical insurance plans, with dental and vision coverage, family formation benefits in addition to paid parental leave (maternal and paternal), Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, inclusive of vacation, holiday, and sick leave. Our goal is to offer a strong benefits foundation while allowing employees the flexibility to choose options that best suit their needs.

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.

This job posting is for an existing vacancy.

At Emerson, we are committed to fair and transparent hiring practices. As part of our recruitment process, we may use AI-driven tools to assist in application screening and interview scheduling. AI may be used to analyze resumes and recommend candidates to job openings which may be considered based on Education, Skills and Experience. AI-assisted scheduling tools may be used to streamline interview coordination. AI is used as a tool to support, not replace, human decision-making in hiring. All AI-assisted recommendations are reviewed by a recruiter or hiring manager before final decisions are made.